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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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November 25, 2021

Service department is a rude, cramped, miserable place. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. More

by msimmer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
November 25, 2021

Personal concern for customer care. Courteous and accurate diagnosis of problems and how to solve them. More

by Joe@carusoproduce.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cain
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello Joe, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland. We are pleased to know you feel this way following your experience with us. Until your next visit, drive safe!

November 24, 2021

I Always get great customer service when I take my car to have maintenance preformed. More

by SHANNONSPRUELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Shannon, thank you for taking the time to share this great feedback. We are pleased to know our team provides you with excellent customer service during your service visits and we look forward to having you back at Mercedes-Benz of Portland for any future needs.

Nov 29, 2021 -

SHANNONSPRUELL responded

Keep up the great customer service.

November 24, 2021

The service department seems much less organized than past years. Appointment was online and convenient. At arrival waited 15 minutes for “paperwork “ to be completed. When I picked up the car two hours More

by timothygstempel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
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November 23, 2021

Very helpful, solid work, however, I was very disappointing that the car wasn’t washed or vacuumed while in for service. More

by ZACHARY.BARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
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Nov 23, 2021 -

Mercedes-Benz of Portland responded

Hi Zachary, thank you for sharing this honest feedback! Im sorry to learn your vehicle was not cleaned before being returned to you and I assure you this feedback will be shared with our team. In the meantime, we hope to assist you with any future service needs.

November 21, 2021

I have been getting service here for 3 yrsAlways I have been getting service here for 3 yrs Always pleasant and thorough when servicing my car. More

by RKEAR62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 22, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for your loyalty to our service department here at Mercedes-Benz of Portland! We are happy to have served you so well throughout the past 3 years and look forward to providing you with excellent service for many more. Until your next visit, drive safe!

November 19, 2021

Chris was very helpful with all things needed for the recall and all items on our list were completed More

by tpalbert1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 20, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know the recall on your vehicles was addressed in a timely manner. Our team would like to thank you for taking the time to share this positive feedback and we hope to have you back at Mercedes-Benz of Portland again soon.

November 17, 2021

The service people were not interested in my presence or helping me. I will definitely be bringing my other Mercedes to Beaverton instead. More

by Go2goal8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the agent who was "helping" me
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November 17, 2021

We have been doing business with Portland Mercedes for over 11 years and have always been treated well with excellent service. More

by MIKEGARTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Portland responded

Hi Mike, thank you for your loyalty to Mercedes-Benz of Portland over the past 11 years! Our team truly values your business and we look forward to assisting you for many years to come. Until your next visit, enjoy the road ahead!

November 17, 2021

I brought in my 1989 mercedes Benz 300se for oil change and some repairs and was fixed up. Thanks all to the mechanics and staff. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
Report | Print
Nov 18, 2021 -

MK responded

Great mechanics and customer service

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