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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,516 Reviews
Call Service Center (971) 340-4573

1,516 Reviews of Mercedes-Benz of Portland - Service Center

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December 01, 2021

I will grant them leeway in being severely short staffed, though there were plenty of idle sales staff. However, the sense of being ignored is unacceptable and there was no improvement in the service follow More

by ORFALYr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
December 01, 2021

The service team did a great job and provided me with a loaner Mercedes so I could get all my errands done More

by DEEG_QUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hello, Our team is happy to have provided you with a loaner vehicle while your car was in service and we would like to thank you for thank you for visiting Mercedes-Benz of Portland. Please don't hesitate to reach out for any future needs, we are here to help!

December 01, 2021

I was disappointed that my Mercedes-Benz wasn't washed as part of the routine service. More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
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December 01, 2021

horrible experience overly charged will never go back. I was profiled then treated like an idiot.. More

by Herrodkorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
November 30, 2021

Great customer service, in a timely manner, excellent auto review and recommendations explained for future. Highly recommend. More

by Vickielwrigley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
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Nov 30, 2021 -

Vickielwrigley responded

Quality of work was excellent. Not sure why that didn't record on the survey.

November 29, 2021

My service rep is terrible. This my second complaint. I'd really like a new rep please More

by Gregg.nebel
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Andres Acevedo
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November 29, 2021

Good, honest service for my Mercedes. They told me the cost upfront and they checked everything while it was there. I didn’t know how to work something on my Mercedes’ (that I purchased elsewhere) compute More

by CharlieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Charlie, thank you for taking the time to share this detailed feedback. We are pleased to know your service team provided you with a transparent experience and our sales team was able to help familiarize you with your vehicles features. Please don't hesitate to reach out for any future needs, we are happy to help!

November 29, 2021

Very pleased with the service provided. Mark was amazing and addressed all my concerns. I would definitely recommend!! More

by CONNIE.E.AVILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Connie, thank you for this kind review! The Mercedes-Benz of Portland team is pleased to know you are happy with the services provided to you and we would like to thank you for your willingness to recommend us to your friends and family.

November 29, 2021

Great service center. Someone is always available at the scheduled appointment time and the service is usually completed ahead of schedule. Very friendly staff that are able to answer questions. More

by demallie.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Blumenberg, Jonathon Crowston, Joseph Davis, Arthur Dimalanta, Mo Abujamous, Christopher Cain, Connor Finks
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Nov 30, 2021 -

Mercedes-Benz of Portland responded

Thank you for this positive review of our service team! We are pleased to you your service is always completed in a prompt and timely manner and our team hopes to have you back for any future maintenance needs.

November 29, 2021

Communication was great from the beginning through the end, and most importantly when discussing services to be performed. More

by BEKBLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
Report | Print
Nov 30, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive service review! We are pleased to know you always receive excellent communication and information from our team. Please don't hesitate to reach out for any future maintenance needs, we are happy to help!

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