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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,490 Reviews

1,490 Reviews of Mercedes-Benz of Portland - Service Center

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November 29, 2021

Good, honest service for my Mercedes. They told me the cost upfront and they checked everything while it was there. I didn’t know how to work something on my Mercedes’ (that I purchased elsewhere) compute More

by CharlieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Charlie, thank you for taking the time to share this detailed feedback. We are pleased to know your service team provided you with a transparent experience and our sales team was able to help familiarize you with your vehicles features. Please don't hesitate to reach out for any future needs, we are happy to help!

November 29, 2021

Very pleased with the service provided. Mark was amazing and addressed all my concerns. I would definitely recommend!! More

by CONNIE.E.AVILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Connie, thank you for this kind review! The Mercedes-Benz of Portland team is pleased to know you are happy with the services provided to you and we would like to thank you for your willingness to recommend us to your friends and family.

November 29, 2021

Great service center. Someone is always available at the scheduled appointment time and the service is usually completed ahead of schedule. Very friendly staff that are able to answer questions. More

by demallie.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Blumenberg, Jonathon Crowston, Arthur Dimalanta, Mo Abujamous, Christopher Cain, Connor Finks
Nov 30, 2021 -

Mercedes-Benz of Portland responded

Thank you for this positive review of our service team! We are pleased to you your service is always completed in a prompt and timely manner and our team hopes to have you back for any future maintenance needs.

November 29, 2021

Not good at communicating that you were closed on Saturday’s. Very inconvenient for people out of town and work all week. Was not told this and the car was damaged by tow truck driver. It took more t More

by COPLENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

Communication was great from the beginning through the end, and most importantly when discussing services to be performed. More

by BEKBLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
Nov 30, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive service review! We are pleased to know you always receive excellent communication and information from our team. Please don't hesitate to reach out for any future maintenance needs, we are happy to help!

November 27, 2021

Very good customer service despite COVID restrictions and limited staff. The road construction makes entry challenging. Otherwise it was a very good experience and my car runs great. More

by KLBDOBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for these kind words and your understanding during these times. We are pleased to know your vehicle is running great following your recent visit and we look forward to assisting you with any future maintenance needs.

November 27, 2021

Scheduled the service when I wanted & explained what would be done during the service and why it was needed. A shuttle ride was offered which I didn’t require but was nice to have the option. The servi More

by COLOMBO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Sefley
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello, Our service team is happy to have provided you with an informative, accommodating and efficient service visit. We would like to thank you for this kind review, and hope to have you back at Mercedes-Benz of Portland in the future.

November 26, 2021

My favorite car dealer. Always so very professional and great to deal with. Solved my issue immediately. Super grateful… More

by DAVIDLEVINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi David, thank you for this positive review! Our team is thrilled to know Mercedes-Benz of Portland is your favorite car dealership! We truly appreciate your business and look forward to assisting you with any future needs. Have a great week!

November 25, 2021

Service department is a rude, cramped, miserable place. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. More

by msimmer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Cain
November 25, 2021

Personal concern for customer care. Courteous and accurate diagnosis of problems and how to solve them. More

by Joe@carusoproduce.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cain
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello Joe, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland. We are pleased to know you feel this way following your experience with us. Until your next visit, drive safe!

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