Mercedes-Benz of Portland - Service Center
Portland, OR
1,490 Reviews of Mercedes-Benz of Portland - Service Center
Good, honest service for my Mercedes. They told me the cost upfront and they checked everything while it was there. I didn’t know how to work something on my Mercedes’ (that I purchased elsewhere) compute cost upfront and they checked everything while it was there. I didn’t know how to work something on my Mercedes’ (that I purchased elsewhere) computerized dash and they brought someone from the sales department to show me how it works. I appreciated that they went out of their way to help me. More
Great service center. Someone is always available at the scheduled appointment time and the service is usually completed ahead of schedule. Very friendly staff that are able to answer questions. scheduled appointment time and the service is usually completed ahead of schedule. Very friendly staff that are able to answer questions. More
Not good at communicating that you were closed on Saturday’s. Very inconvenient for people out of town and work all week. Was not told this and the car was damaged by tow truck driver. It took more t Saturday’s. Very inconvenient for people out of town and work all week. Was not told this and the car was damaged by tow truck driver. It took more than 4 days to touch base once my car was dropped off to get to talk to someone about what I needed. More
Very good customer service despite COVID restrictions and limited staff. The road construction makes entry challenging. Otherwise it was a very good experience and my car runs great. limited staff. The road construction makes entry challenging. Otherwise it was a very good experience and my car runs great. More
Scheduled the service when I wanted & explained what would be done during the service and why it was needed. A shuttle ride was offered which I didn’t require but was nice to have the option. The servi would be done during the service and why it was needed. A shuttle ride was offered which I didn’t require but was nice to have the option. The service was completed earlier than expected & done right. Great Job More
Service department is a rude, cramped, miserable place. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. More
Personal concern for customer care. Courteous and accurate diagnosis of problems and how to solve them. accurate diagnosis of problems and how to solve them. More