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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,490 Reviews
Call Service Center (971) 340-4573

1,490 Reviews of Mercedes-Benz of Portland - Service Center

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December 06, 2021

Although i couldn't get my service as requested (missing winter tires) the stuff is very friendly and professional. More

by DANIEL.KUNZELMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
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Dec 08, 2021 -

Mercedes-Benz of Portland responded

Hi Daniel, I'm sorry to learn our team was unable to execute the service needed for your vehicle, however, I'm pleased to learn the customer service provided to you was friendly and professional. Please don't hesitate to reach out in the future, we will always do what we can to help!

December 02, 2021

These folks are sooo awesome! They know what my car needs and they take care of it. They tell me about any future service and how much it will cost. More

by JEANMAYBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Sanchez Vargas, Mark Tower
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Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hi Jean, thank you for this positive feedback following your experiences with our service department! We are happy to provide you with all the information you need during your visit, and look forward to having you back at Mercedes-Benz of Portland for any future maintenance.

December 02, 2021

Andrés worked really hard to make sure I ended up with a product I was happy with (new wheels/ rims). I’m so thankful for his hard work and research. More

by Ansley27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrés Acevedo
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Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hi Ansley, thank you for purchasing your new rims and tires here at Mercedes-Benz of Portland! We are pleased to know Andres assisted you so well, and hope you'll visit again soon. Until then, enjoy!

December 01, 2021

Excellent service. The service manager was very helpful and explained all that was going to be done on my car. More

by marhux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for bringing your vehicle to Mercedes-Benz of Portland for service! Our team is happy to have provided you with a transparent experience and we hope to have you back for any future maintenance needs.

December 01, 2021

I will grant them leeway in being severely short staffed, though there were plenty of idle sales staff. However, the sense of being ignored is unacceptable and there was no improvement in the service follow More

by ORFALYr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
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December 01, 2021

The service team did a great job and provided me with a loaner Mercedes so I could get all my errands done More

by DEEG_QUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hello, Our team is happy to have provided you with a loaner vehicle while your car was in service and we would like to thank you for thank you for visiting Mercedes-Benz of Portland. Please don't hesitate to reach out for any future needs, we are here to help!

December 01, 2021

I was disappointed that my Mercedes-Benz wasn't washed as part of the routine service. More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
Report | Print
December 01, 2021

horrible experience overly charged will never go back. I was profiled then treated like an idiot.. More

by Herrodkorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
November 30, 2021

Great customer service, in a timely manner, excellent auto review and recommendations explained for future. Highly recommend. More

by Vickielwrigley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
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Nov 30, 2021 -

Vickielwrigley responded

Quality of work was excellent. Not sure why that didn't record on the survey.

November 29, 2021

My service rep is terrible. This my second complaint. I'd really like a new rep please More

by Gregg.nebel
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Andres Acevedo
Report | Print
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