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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,501 Reviews
Call Service Center (971) 340-4573

1,501 Reviews of Mercedes-Benz of Portland - Service Center

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December 20, 2021

Everything was fine--I had the car picked up and there were some issues with the appointment. Had to be changed due to poor information in scheduling. Thought car would be one day, but found out due to More

by GILLEYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know who helped me.
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Dec 21, 2021 -

Mercedes-Benz of Portland responded

Hello, While I'm sorry to learn of the level of communication you received in scheduling your appointment, I'm pleased to know the team was able to step up and ensure your vehicle received the quality maintenance it needed. Please don't hesitate to reach out for any future needs, we are here to help!

December 19, 2021

Completely fixed a,number of issues. Some hard to diagnose. Brandon did an excellent job. More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
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Dec 21, 2021 -

Mercedes-Benz of Portland responded

It's a pleasure to know our team was able to address all your concerns in regards to your vehicle. We would like to thank you for taking the time to share these kind words, and wish you a happy holiday season. Until your next visit, drive safe!

December 18, 2021

Always wonderful working with Mercedes Portland service department. They did wonderful job on emergence case. More

by supreesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Arthur Dimalanta, Thomas Havel, Duncan Ostrander, Mark Tower, Christopher Cain
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Dec 21, 2021 -

Mercedes-Benz of Portland responded

Hello, it is a pleasure to know each of your visits here at Mercedes-Benz of Portland have been a pleasure, and we look forward to continuing to provide you with excellent care during future service appointments. Happy holidays!

December 16, 2021

Knowledgeable, cooperative, personable, fair, honest people to work with over my two years MBZ ownership. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Kevin Lisonbee
Report | Print
Dec 17, 2021 -

Andrew responded

See above

December 15, 2021

Quick response to my lifetime oil change service request and even washed and vacuumed my car when done. Much appreciated. More

by Dumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
Report | Print
Dec 21, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for having your vehicle serviced here at Mercedes-Benz of Portland! Our team is happy to have provided you with a quick and accommodating experience and we hope to have you back for your next oil change.

December 14, 2021

A regular Mercedes Benz dealership. If you take your car in for a service here they will do just the minimum. The job will get done but don’t expect anymore than that. If you’re looking for friendly and acc More

by Dez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew, Christopher Cain
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December 14, 2021

The service department is awesome! They are exceptional at all they do. Customer service is excellent and the workmanship is phenomenal. Thank you! It's a breath of fresh air!!!! More

by CHARLIEBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
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Dec 14, 2021 -

Mercedes-Benz of Portland responded

Hi Charlie, thank you for taking the time to share this great recommendation of our service team! We are pleased to know you feel your vehicle is provided with exceptional maintenance, and our team looks forward to your next visit. Until then, happy holidays!

December 14, 2021

Report experience the work wasn’t done properly the car had to go back experienced service people on whom I relied for years have left standard of service is certainly fine in the last year. Very disappoin More

by John Coletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Koontz, Christopher Cain
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December 14, 2021

Not happy with Service, charge for gas on lobar and my car was not was while servicing. Bed More

by PATELDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
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December 14, 2021

Solid service. I always receive excellent customer service and they are very knowledgeable and professional. I recommend this dealership. More

by JONATHANCHUNG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
Report | Print
Dec 14, 2021 -

Mercedes-Benz of Portland responded

Hi Jonathan, thank you for this short and sweet recommendation! We are pleased to know our team always provides you with knowledgeable and professional service. Until your next visit, enjoy the road ahead!

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