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Mercedes-Benz of Portland - Service Center
Portland, OR
1,517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
January 20, 2022
Best place. Amazing crew work with customers! Feel more than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! More
by LITHIA0
Employees Worked With
Other Employees :
Jesus Miranda, Christian Salas, Adrian Sanchez Vargas, Matthew Tabbert, Mark Tower, Ryan Power, Brian Perez
January 19, 2022
Faulty manager Brandon Godbey needs to go. Very unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could have been handled easily. Manager also fudged details in email explanation that would never make it very far since it was black white with person and with phone number who actually brought car in for service, he probably did this, am sure he’s done this before, so management above him wouldnt warn him on his bad behavior. Please replace Brandon Godbey with someone more professional and outstanding. Not good positioning for having a Mercedes. Customers don’t have to put up with him. More
by Mercedes
Employees Worked With
Brandon Godbey
January 18, 2022
From the initial phone call with Rosalyn (?), to my in person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the en person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the entrance is undergoing maintenance. Please give specific instructions how to navigate to the dealership. Thanks! More
by DNHA
Employees Worked With
Andrew Koontz
January 16, 2022
Like many businesses at this time this dealership has not escaped short staff. In spite of this was a leader ship of Brandon Godby the service manager they’ve been able to pull it off. He is extraordinarily escaped short staff. In spite of this was a leader ship of Brandon Godby the service manager they’ve been able to pull it off. He is extraordinarily patient responsive individual I know they’ve lost senior advisers including my own who have moved out of the area. Brandon has done a good job of trying to assemble a new team. I have shared his difficulties with him as a client and understand and respect his leader ship and responsiveness to his customers. More
by John Coletti
Employees Worked With
Brandon Godbey, Mark Tower, Christopher Cain
January 14, 2022
Great service and great Service Advisors made the regular maintenance on my GLS a pleasant experience. The car was completed on time as promised. maintenance on my GLS a pleasant experience. The car was completed on time as promised. More
by DARRELLMCEEL
Employees Worked With
Brian Perez
