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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,501 Reviews
Call Service Center (971) 340-4573

1,501 Reviews of Mercedes-Benz of Portland - Service Center

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January 16, 2022

I was very pleased with the professional attention in the handling of my car making it new again More

by LENGELGAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew koontz
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Jan 17, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for entrusting our service team to perform the necessary maintenance on your vehicle! We are pleased to know our work met your expectations and hope to have you back at Mercedes-Benz of Portland again soon.

January 14, 2022

Great service and great Service Advisors made the regular maintenance on my GLS a pleasant experience. The car was completed on time as promised. More

by DARRELLMCEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perez
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Jan 15, 2022 -

Mercedes-Benz of Portland responded

Hi Darrell, it is a pleasure to know you had a great service experience with our team here at Mercedes-Benz of Portland. We look forward to having you back for any future maintenance needs.

January 14, 2022

My wife and I always use Mercedes of Portland because of the top notch service. More

by JHowsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 15, 2022 -

Mercedes-Benz of Portland responded

Thank you to you and your wife for your continued business! Our team is happy to provide you with quality service and we look forward to your next visit.

January 13, 2022

Service was fine. Service man was not easy to get ahold of to find out when the car was reafu More

by PANDD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea
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January 13, 2022

The service adviser was awesome his name is Andrew K., he help with the service and answer questions and concerns thanks a bunch. More

by LDCHAIVISUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Koontz
Report | Print
Jan 14, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for sharing your experience with our advisor, Andrew! We are pleased to know he addressed all your questions and our team hopes to have you back for future service.

January 13, 2022

The service was amazing. Thank you For what you do for my Subaru every time. More

by Jerilyn Braskett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
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Jan 14, 2022 -

Mercedes-Benz of Portland responded

Hi Jerilyn, thank you for this great review. Our team is happy to provide you and your Subaru with excellent care. Until next time, drive safe!

January 07, 2022

Service was not completed in full per the scope of service. Documentation noted services that were performed when they had not been executed and when I reached out to the service representative to More

by JILLIANWENDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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January 06, 2022

Very nice people! Always get us in quick and get answers in a timely manner! More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Jan 06, 2022 -

Mercedes-Benz of Portland responded

Hi Julie, thank you for bringing your vehicle to the Mercedes-Benz of Portland team for service. We are happy to provide you with quick and informative visits. Until next time, drive safe!

January 01, 2022

They are usually very considerate however they rotated my tires and yet we are told by Mercedes they should not be rotated!? Hmmm More

by NANCYGORSHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea who worked on my car
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Hi Nancy, I regret to learn you believe your tires should not have been rotated. If you have continued concerns regarding this matter, please feel free to give our team a call. We would be happy to address any questions you may have.

Jan 05, 2022 -

NANCYGORSHE responded

When I brought in the car for routine service I asked that the front right tire be checked because it keeps losing air. Originally when I got the car, I had been told not to rotate tires on my car front to back because they were different sizes. When we checked out at my recent service the notes read that the tires had been rotated front to back. i asked the service rep if that was supposed to happen, he said no, and called the service guys asking if they had, evidently they said no. But then why had they typed it into the service notes if they had not? So I get home and I still have a low tire but not it is the left back tire! I take it to the local gas station and they pulled out a big nail. So now I wonder if my tires checked at all, were the tires rotated and that is why my back left tire is now low. Bottom line, if my tires were rotated, is it dangerous to drive them that way? Please let me know. We live at the beach, so it is not exactly easy to drop by and have you look at them.

December 31, 2021

Quick and, per my request, did only the needed 10K service required. Also enjoyed the comfortable customer waiting area. Thanks! More

by harrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Hi Harry, thank you for bring your vehicle to Mercedes-Benz of Portland for you 10k check-up. We are happy to have completed this service for you and hope you will return for any future needs.

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