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Mercedes-Benz of Portland - Service Center
Portland, OR
1,502 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,502 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
January 25, 2022
This dealership treats their customers like GOLD! Fabulous All around service from all departments very caring! I moved here from California and I must say this dealership has been the best experien Fabulous All around service from all departments very caring! I moved here from California and I must say this dealership has been the best experience I have had . Throughout I have been treated extremely well! More
by LeLu
January 23, 2022
Bad customer service and left our vehicle a mess after changing our tires. After confirmation of our appointment date and time twice, they didn’t have us scheduled until the following weekend. changing our tires. After confirmation of our appointment date and time twice, they didn’t have us scheduled until the following weekend. More
by APETERS4
Employees Worked With
Mark Tower
January 20, 2022
Best place. Amazing crew work with customers! Feel more than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! More
by LITHIA0
Employees Worked With
Other Employees :
Jesus Miranda, Christian Salas, Adrian Sanchez Vargas, Matthew Tabbert, Mark Tower, Ryan Power, Brian Perez
January 19, 2022
Faulty manager Brandon Godbey needs to go. Very unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could have been handled easily. Manager also fudged details in email explanation that would never make it very far since it was black white with person and with phone number who actually brought car in for service, he probably did this, am sure he’s done this before, so management above him wouldnt warn him on his bad behavior. Please replace Brandon Godbey with someone more professional and outstanding. Not good positioning for having a Mercedes. Customers don’t have to put up with him. More
by Mercedes
Employees Worked With
Brandon Godbey
January 18, 2022
From the initial phone call with Rosalyn (?), to my in person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the en person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the entrance is undergoing maintenance. Please give specific instructions how to navigate to the dealership. Thanks! More
by DNHA
Employees Worked With
Andrew Koontz
