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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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January 30, 2022

This dealership is friendly, attentive and efficient. Never have had a problem with getting in, and have always gotten a nice loaner if I’ve had to wait for a part. Great job! More

by KEN.BODDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Arthur Dimalanta
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Ken, thank you for taking the time to share these positive comments. It is a pleasure knowing you have always been provided with prompt and friendly service.

January 30, 2022

Mercedes Benz Portland Service department did wonderful job take care of customers. Very friendly, keep up the good work. Thank you More

by supreesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to review our service team! We are pleased to know you had a great experience. If there is anything further we can do to help, please don't hesitate to stop by or give us a call. We hope to see you again soon at Mercedes-Benz of Portland.

January 30, 2022

White glove service. Personable, friendly, knowledgeable. A little expensive but that’s what you would expect for a high end vehicle. More

by JEFF@EDGELINK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Kim
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Jeff, our team is happy to have provided you with a personable, friendly and knowledgeable experience here at Mercedes-Benz of Portland! We look forward to your next visit with us.

January 30, 2022

The service reps 1st contact was "Who's been messing with your car?" Dr. Phillips was very put off by his approach. He has been bringing cars there for for 45 years. He says he won't be back. MBI motors is More

by LITHIA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2022

They charge me for inspection but never did my car had warning on after 50 miles More

by SHAWNRANDHAWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy
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January 30, 2022

Had a recall on airbag for my 450 GL and the customer service was great and I appreciate them cleaning my car before pick up. Thanks so much Carrie Bryant More

by CARRIE_BRYANT@ymail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Mercedes-Benz of Portland responded

Hi Carrie, thank you for visiting Mercedes-Benz of Portland for your vehicles recall service. We truly appreciates your business and look forward to your next visit with us.

January 30, 2022

Very easy and convent to downtown drop off and pick up with ease communicated well with me to pick up my Benz More

by MILESPAUL42069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Mercedes-Benz of Portland responded

Hi Miles, thank you for taking the time to share your visit here at Mercedes-Benz of Portland. We are pleased to know you found your experience to be convenient and communicative. Should any future needs arise, please don't hesitate to reach out to our team.

January 28, 2022

My service technician was helpful in determining what service was needed for my vehicle. Thank you. More

by NCBUTERS
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 28, 2022 -

Mercedes-Benz of Portland responded

Hello, our team is happy to have helped you diagnose the issues with your vehicle. We truly appreciate you coming to Mercedes-Benz of Portland and hope to have you back for any future maintenance needs.

January 28, 2022

They good work. It was tough to get to given all if the construction blocking assessto the dealership. More

by belnavis1625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Salas
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Jan 28, 2022 -

Mercedes-Benz of Portland responded

Hello, we apologize for the inconvenience due to construction within the area, and truly appreciate you taking the time to stop in anyways! If our team can help with any future maintenance needs, please don't hesitate to reach out.

January 25, 2022

Polite staff to communicate with. The dealer provides a comfortable waiting area for their customers. More

by SHINYI_HU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jan 28, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for bringing your Mercedes in for service here at Mercedes-Benz of Portland! Our team is happy to have provided you with excellent service and we are pleased to know you enjoyed our waiting area.

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