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Mercedes-Benz of Portland - Service Center
Portland, OR
1,517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Mercedes-Benz of Portland - Service Center
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March 03, 2022
The actual work done is fine enough but the communication and client service is very dismal. If you take it here for repairs, you won’t get any update on the progress of the repairs nor how long it will take and client service is very dismal. If you take it here for repairs, you won’t get any update on the progress of the repairs nor how long it will take to get done. Multiple times I’ve called to get and update on my vehicle and the front desk always says the service advisor is busy and will call you back which he most likely won’t. I gave 3 stars because the repairs and service gets done but I definitely do not feel like a valuable customer after a year of taking my car here with 3 repairs, 1 service A and 1 service B done. More
by Dez
Verified CustomerEmployees Worked With
Andrew Koontz
March 03, 2022
Friendly, fair and professional service at Mercedes-Portland. Waiting room area has great coffee! Would like outlets for phone charger/ computer laptop cord Mercedes-Portland. Waiting room area has great coffee! Would like outlets for phone charger/ computer laptop cord More
by Judith of the Gorge
Employees Worked With
Matthew Tabbert
March 03, 2022
I’ve been using MB of Portland for almost 10 years. They’ve always been very prompt, courteous and professional in their customer service and quality of work. I wouldn’t hesitate to recommend them to They’ve always been very prompt, courteous and professional in their customer service and quality of work. I wouldn’t hesitate to recommend them to anyone. More
by NFEDEWA
Employees Worked With
Thomas Maddux, Mark Tower
February 25, 2022
The work performed included a new replacement windshield (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the veh (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the vehicle was held for several days for the delivery of the fuel tank. My frustration with the Service Department lies with the age of the car and becoming aware afterwards that the fuel filter is scheduled to be replaced at 143k miles OR 15 years; my vehicle has 99k miles and was built 15 years prior to the service - the Service Department performed a full inspection but made no mention that the fuel filter could be replaced with the new fuel tank. In the coming year I will need to schedule a service to have the fuel filter replaced, a $750-$900 cost plus the time to drop off the vehicle and pick it up - IMHO this should have been addressed during the several-day-long hold of the vehicle. I will consider taking my vehicle to another shop in the future and make sure I use online forums before requesting service. The fuel pump (containing the fuel filter) did not fail, and was not covered under the warranty. The fuel tank did fail, and was covered under an extended warranty. More
by CMB5150
Employees Worked With
Andrew Koontz, Adrian Sanchez Vargas
February 25, 2022
Great customer service! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! More
by JETFANJAY
Employees Worked With
Samuel Kim
