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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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February 22, 2022

Terrific Service Advisors, and service work without any problems. A place you can always trust. More

by BB0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
Report | Print
Feb 23, 2022 -

Mercedes-Benz of Portland responded

Hi BB0, thank you for this kind review. We are pleased to know you can always trust our team here at Mercedes-Benz of Portland.

February 21, 2022

Were very understanding and accommodating when I blew a tire and had to have my car towed to the dealership. More

by KMAYNWRITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for bringing your vehicle to Mercedes-Benz of Portland. We are happy to have helped replace your tire and gotten you back on the road in a timely manner.

February 20, 2022

Very corporative and good customer service. Their work is very perfect and very fast.Good work. More

by Muzala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 21, 2022 -

Mercedes-Benz of Portland responded

Hi Muzala, thank you for these kind comments. We are pleased to know you are happy with the maintenance performed on your vehicle and our team hopes to have you back for any future needs.

February 20, 2022

I was waiting for the 20k service in the lobby. After 3 hours I went to ask for the status. The paperwork was on the desk and the car was ready and parked. Nobody told me it was done, not sure how More

by PB677
Customer Service
Recommend Dealer
No
Employees Worked With
don't know
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February 18, 2022

The service is variable. This last time the service was excellent, while in the past it was mediocre at best. Hopefully this is a good indication that things are improving. More

by MESHULC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Report | Print
Feb 18, 2022 -

Mercedes-Benz of Portland responded

Hello, We are pleased to know that the service provided has improved since your previous visits. We intend to continue to improve in giving our customers the best experience possible. Thank you for choosing Mercedes-Benz of Portland and we hope to keep up the excellent service. It was our pleasure getting the chance to work with you again and we hope to see you back soon! Thank you and take care.

February 17, 2022

Everything was great except one tire needed air the next day. Love the nice car wash. More

by NANCYYBOBPINKNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Report | Print
Feb 18, 2022 -

Mercedes-Benz of Portland responded

Hi Nancy, We appreciate your kind words and feedback regarding your experience. We want you to know that our doors are always open and we are more than willing to assist our customers as soon as possible. We apologize for the inconvenience caused by the low air in your tire and hope that we can resolve this issue for you as soon as possible. We enjoyed working with you and hope to see you again soon! Take care.

February 15, 2022

Andrew there does a great job. He helped with a new auto as well as a classic wagon. Terrific service. More

by PETER2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Brandon Godbey
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Feb 15, 2022 -

Mercedes-Benz of Portland responded

Hi Peter, thank you for this kind review of Mercedes-Benz of Portland and our team member, Andrew! I'll be sure to share this kind feedback with him. In the meantime, drive safe!

February 14, 2022

Customer service is excellent, very accommodating and polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! More

by SCARBELLABUNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Abujamous
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience! We are please to know you enjoyed both the service provided by our team and the amenities available to you as our customer. We look forward to having you back for any future service needs.

February 14, 2022

I spent over $1000 on annual service and breaks for my SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke More

by MICKEYJUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
February 13, 2022

My experience at Mercedes -Benz of Portland was extremely impressive. They went beyond to accommodate me while waiting for back order parts to arrive. Thank you so much. More

by susan.alfano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 13, 2022 -

Mercedes-Benz of Portland responded

Hi Susan, thank you for your patience as our team worked to get these parts for you in a timely manner. We truly appreciated your business and hope you will reach out to us for any future needs.

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