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Mercedes-Benz of Portland - Service Center

Name: Mercedes-Benz of Portland - Service Center
Address: 1605 SW Naito Pkwy, Portland, OR, 97201, US
Telephone: (877) 966-1866
Rating: 4.2

1605 SW Naito Pkwy, Portland, Oregon 97201 Directions

Service: (877) 966-1866

Parts: (503) 228-8351

Portland, OR

4.2

1,502 Reviews

Call Service Center (971) 340-4573

4.2

1,502 Reviews

Write a review

This rating includes all service center reviews, with more weight given to recent reviews.

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1,502 Reviews of Mercedes-Benz of Portland - Service Center

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February 26, 2022

SERVICE VISIT

Worst experience ever at MB Portland. Too long to go into would take a call with a manager which I am happy to have. Too long to go into would take a call with a manager which I am happy to have. More

by n/a

Verified Customer

Recommend Dealer

Employees Worked With

Too many so I

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February 25, 2022

SERVICE VISIT

The work performed included a new replacement windshield (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the veh (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the vehicle was held for several days for the delivery of the fuel tank. My frustration with the Service Department lies with the age of the car and becoming aware afterwards that the fuel filter is scheduled to be replaced at 143k miles OR 15 years; my vehicle has 99k miles and was built 15 years prior to the service - the Service Department performed a full inspection but made no mention that the fuel filter could be replaced with the new fuel tank. In the coming year I will need to schedule a service to have the fuel filter replaced, a $750-$900 cost plus the time to drop off the vehicle and pick it up - IMHO this should have been addressed during the several-day-long hold of the vehicle. I will consider taking my vehicle to another shop in the future and make sure I use online forums before requesting service. The fuel pump (containing the fuel filter) did not fail, and was not covered under the warranty. The fuel tank did fail, and was covered under an extended warranty. More

by CMB5150

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andrew Koontz, Adrian Sanchez Vargas

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February 25, 2022

SERVICE VISIT

Great customer service! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! More

by JETFANJAY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Samuel Kim

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Feb 25, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for sharing the experience you had with service here at Mercedes-Benz of Portland! Our team is happy to know you found scheduling to be convenient and our updates to be helpful. We hope you will consider returning for any future maintenance needs.

February 25, 2022

SERVICE VISIT

The service, as always, is top-notch, the associates knowledgeable and they work in a timely manner knowledgeable and they work in a timely manner More

by Mimi Sei

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy., Brandon Godbey

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Feb 25, 2022 -

Mercedes-Benz of Portland responded

Hi Mimi, thank you for returning to our team here at Mercedes-Benz of Portland for service. We are pleased to know you were provided with yet another great experience. Until next time, drive safe!

February 24, 2022

SERVICE VISIT

Andy was incredibly helpful and friendly. He kept me updated on the status of my vehicle and is always professional. He kept me updated on the status of my vehicle and is always professional. More

by John Lehman

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Acevedo

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Feb 25, 2022 -

Mercedes-Benz of Portland responded

Hi John, thank you for sharing your experience with our team member, Andy. We are happy to know he kept you up-to date on the status of your vehicles service and we hope to have you back at Mercedes-Benz of Portland for all your future maintenance needs.

February 24, 2022

SERVICE VISIT

Provided a long list of repairs without letting me know that the one I approved could have been deferred for a later time that the one I approved could have been deferred for a later time More

by SICHBHIGRDE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Rod Soprito

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February 24, 2022

SERVICE VISIT

Great team and always happy to take my vehicle. I have. Een going for the last 7 tears I have. Een going for the last 7 tears More

by KAMALMADHU1277

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rod Soprito

Report | Print

Feb 25, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for your loyalty to our team mere at Mercedes-Benz of Portland. We are always happy to assist you with your vehicles service needs and look forward to having you as our customer for many more years.

February 23, 2022

SERVICE VISIT

Very good ,paitention ,great make discounts ,helpful , friendly, nice, like speak with people, good service friendly, nice, like speak with people, good service More

by boliukandrii

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

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Feb 23, 2022 -

Mercedes-Benz of Portland responded

Thank you for this short and sweet review. We appreciate you taking the time to mention each of the things you love about Mercedes-Benz of Portland.

February 23, 2022

SERVICE VISIT

Great service they portrayed professionalism and great knowledge of what needed to be done.So prompt no ime wastage.would recommend them to everyone in need. knowledge of what needed to be done.So prompt no ime wastage.would recommend them to everyone in need. More

by lriunguh

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Andy Acevedo

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Feb 23, 2022 -

Mercedes-Benz of Portland responded

Thank you for your willingness to recommend our team! We are happy to have provided you with a professional, knowledgeable and prompt experience. Should any future needs arise, please keep Mercedes-Benz of Portland in mind.

February 22, 2022

SERVICE VISIT

Incredible efficient customer service. Fair value for parts and service. They continue to excel beyond expectations. Fair value for parts and service. They continue to excel beyond expectations. More

by 3 Smart Cars

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rod Soprito

Report | Print

Feb 22, 2022 -

Mercedes-Benz of Portland responded

Thank you for these kind comments. Our team is happy to provide our customers with fair and efficient service. If there is anything further we can do to help, please feel free to give us a call or stop by.

Mercedes-Benz of Portland - Service Center

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1,502 Reviews of Mercedes-Benz of Portland - Service Center

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