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Mercedes-Benz of Portland - Service Center
Portland, OR
1,502 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,502 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
March 05, 2022
It took over a week after parts came in to fix my blown tire… was never contacted about timing or anything, including they couldn’t find my car. Poor service, communication and attitude.. I understand it’s tire… was never contacted about timing or anything, including they couldn’t find my car. Poor service, communication and attitude.. I understand it’s challenging with COVID, but lack of comm and poor attitude is not okay. More
by DANIEL.YOKOI
Employees Worked With
Don’t remember her name….
March 04, 2022
They didn't reset the automatic "Service Needed" pop-up, so we had to go back in another day, and wait for that to be completed. Then we didn't even get a courtesy car wash. so we had to go back in another day, and wait for that to be completed. Then we didn't even get a courtesy car wash. More
by Aunti B
March 03, 2022
The actual work done is fine enough but the communication and client service is very dismal. If you take it here for repairs, you won’t get any update on the progress of the repairs nor how long it will take and client service is very dismal. If you take it here for repairs, you won’t get any update on the progress of the repairs nor how long it will take to get done. Multiple times I’ve called to get and update on my vehicle and the front desk always says the service advisor is busy and will call you back which he most likely won’t. I gave 3 stars because the repairs and service gets done but I definitely do not feel like a valuable customer after a year of taking my car here with 3 repairs, 1 service A and 1 service B done. More
by Dez
Employees Worked With
Andrew Koontz
March 03, 2022
Friendly, fair and professional service at Mercedes-Portland. Waiting room area has great coffee! Would like outlets for phone charger/ computer laptop cord Mercedes-Portland. Waiting room area has great coffee! Would like outlets for phone charger/ computer laptop cord More
by Judith of the Gorge
Employees Worked With
Matthew Tabbert
March 03, 2022
I’ve been using MB of Portland for almost 10 years. They’ve always been very prompt, courteous and professional in their customer service and quality of work. I wouldn’t hesitate to recommend them to They’ve always been very prompt, courteous and professional in their customer service and quality of work. I wouldn’t hesitate to recommend them to anyone. More
by NFEDEWA
Employees Worked With
Thomas Maddux, Mark Tower
