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Mercedes-Benz of Portland - Service Center
Portland, OR
1,517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
March 30, 2022
The service department put the wrong sized tires on my vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor dropped to 20. I was assured it was just a sensor issue, continued to drive on the tire, only to find out there was in fact a rip in the tire. So now that axle is damaged. I’ll be filing a formal complaint. More
by Mayo
Employees Worked With
Mark Tower
March 29, 2022
No one took the time to explain anything to me. Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m giving a star for the receptionist. She was the only one who was kind and Personable. More
by SAMANTHAALJCLARK
Employees Worked With
No idea!
March 29, 2022
They are always very professional and provide excellent services. I was a bit disappointed that the car was not washed or vacuumed with Service A. I thought it was included. I was spoiled by previous ser services. I was a bit disappointed that the car was not washed or vacuumed with Service A. I thought it was included. I was spoiled by previous services. Thank you! More
by HANNAH.DAHL
Employees Worked With
Matthew Tabbert
March 27, 2022
No car wash, all the inside of the car dirty by repair guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. More
by GHAZALTAYEBI
Employees Worked With
Andy , Mo Abujamous
March 25, 2022
No loaners, staff (not SA) that didn't communicate well. ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part to arrive. Basically 6 days with no car. Live in a rural area so no bus, taxi, or uber service and no nearby car rental agencies. Felt very unvalued as a customer. More
by KEMCGUIRE52
Employees Worked With
Andrew ?
March 22, 2022
Requested a call back 3x- no one ever reaches out. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. More
by KMOD_90
Employees Worked With
Mark Tower
