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Mercedes-Benz of Portland - Service Center

Name: Mercedes-Benz of Portland - Service Center
Address: 1605 SW Naito Pkwy, Portland, OR, 97201, US
Telephone: (877) 966-1866
Rating: 4.2

1605 SW Naito Pkwy, Portland, Oregon 97201 Directions

Service: (877) 966-1866

Parts: (503) 228-8351

Portland, OR

4.2

1,502 Reviews

Call Service Center (971) 340-4573

4.2

1,502 Reviews

Write a review

This rating includes all service center reviews, with more weight given to recent reviews.

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1,502 Reviews of Mercedes-Benz of Portland - Service Center

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April 06, 2022

SERVICE VISIT

Rating is 4 only because of location downtown Portland, OR., and because of traffic difficulties to drive to the dealership. OR., and because of traffic difficulties to drive to the dealership. More

by GNJHOCHH

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rod Soprito

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Apr 08, 2022 -

Mercedes-Benz of Portland responded

Thank you for your feedback. Safe travels!

April 04, 2022

SERVICE VISIT

Service was handled competently and timely and I was kept informed while work was being performed. informed while work was being performed. More

by BARR6182

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andres Acevedo

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Apr 04, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your satisfaction of the service received with a 5-star rating!

April 01, 2022

SERVICE VISIT

In the past I think this dealer are doing Very good services for the car services for the car More

by hai Nguyen

Verified Customer

Customer Service

Recommend Dealer

Yes

Employees Worked With

Brandon Godbey

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Apr 01, 2022 -

Mercedes-Benz of Portland responded

Thank you for your feedback, Hai. Safe travels!

March 30, 2022

SERVICE VISIT

Quick scheduling, excellent service to my car and excellent customer service from My service representative, Mark. excellent customer service from My service representative, Mark. More

by hschoenbeck

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Tower

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Mar 31, 2022 -

Mercedes-Benz of Portland responded

Cheers to happy customers! We appreciate the 5-star recognition for our team player Mark's quick and excellent service provided during your appointment.

March 30, 2022

SERVICE VISIT

I love how responsive the shop is and how fast it is get the work done. They are very professional and great services. the work done. They are very professional and great services. More

by WUHUI.ANGELA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Samuel Kim

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Mar 31, 2022 -

Mercedes-Benz of Portland responded

We know time is priceless and are focused on getting you back on the road swiftly. It's good to hear you left our store a happy, satisfied customer. Thank you for the 5-star confirmation, Angela!

March 30, 2022

SERVICE VISIT

Great service, easy to schedule, drop off and pick up. Always have good service at Mercedes of Portland. Always have good service at Mercedes of Portland. More

by phil

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy

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Mar 31, 2022 -

Mercedes-Benz of Portland responded

It is our pleasure and we are thankful for your confidence in our ability to deliver excellent, all-star auto care. Safe travels, Phil!

March 30, 2022

SERVICE VISIT

The service department put the wrong sized tires on my vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor dropped to 20. I was assured it was just a sensor issue, continued to drive on the tire, only to find out there was in fact a rip in the tire. So now that axle is damaged. I’ll be filing a formal complaint. More

by Mayo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Mark Tower

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March 30, 2022

SERVICE VISIT

Service advisor was not polite at all. The manager got involved and the experience became more what it used to be. The manager got involved and the experience became more what it used to be. More

by VEST.LASSE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

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March 30, 2022

SERVICE VISIT

Rod is great customer service is always 100-% Portland Mercedes make sit easy and painless! Mercedes make sit easy and painless! More

by BILLYTOWNSEND

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rod Soprito

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Mar 31, 2022 -

Mercedes-Benz of Portland responded

Hi Billy, We appreciate your 5-star take and sharing the seamless pleasant outcome of working with Rod during your visit!

March 29, 2022

SERVICE VISIT

No one took the time to explain anything to me. Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m giving a star for the receptionist. She was the only one who was kind and Personable. More

by SAMANTHAALJCLARK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

No idea!

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Mercedes-Benz of Portland - Service Center

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1,502 Reviews of Mercedes-Benz of Portland - Service Center

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