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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,525 Reviews

1,525 Reviews of Mercedes-Benz of Portland - Service Center

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May 15, 2025

Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More

by balsa84fabric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice "Mo" McQueen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the inspection. It sounds like we didn't address the main issue, and I apologize for any inconvenience this may have caused. Please reach out so we can discuss how to make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 14, 2025

Was not aware of the minimal experience of technicians on the weekends would have been nice to know that upfront. More

by Teetimebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know her name.
May 16, 2025 -

Mercedes-Benz of Portland responded

I apologize for any inconvenience caused by the weekend staffing. We strive to provide consistent service, and I appreciate your feedback on this matter. If you have further questions or concerns, please feel free to reach out anytime. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 13, 2025

I would never! !! Ever suggest ANYONE VISIT THIS PLACE!! A total ripoff!!! Violated my car!! Took my money and made more a problem! More

by bgood4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
May 15, 2025 -

Mercedes-Benz of Portland responded

It's concerning to hear about your experience, and I apologize for any issues you encountered. We strive to provide honest service. Please reach out so we can address this situation directly with you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 12, 2025

Intake was ok, they didn't have my reservation because it was made via A.I. phone system. They found it but the process wasn't seamless. Car completed on-time. Service Advisor committed to identify why he wa More

by KevinCCornelius
Recommend Dealer
Yes
May 13, 2025 -

Mercedes-Benz of Portland responded

Kevin, thank you for sharing your experience with us at Mercedes-Benz of Portland. We apologize for the hiccup with your reservation and are glad to hear that your car was completed on time. We'll make sure our team follows up regarding the callback issue. Your feedback helps us improve!

May 06, 2025

The Service staff was courteous and polite. Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other simil More

by plchurchill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback! We're glad to hear that our service staff at Mercedes-Benz of Portland took good care of you and your vehicle. We appreciate the input on our waiting area and will consider it as we strive to improve every aspect of our customer experience. Safe travels!

May 04, 2025

When I bring my vehicle in I get prompt service and care with making sure it is in great condition. Maurice ensures I am aware of any issues and helps me understand what is needed. More

by Erica H
Recommend Dealer
Yes
Employees Worked With
Maurice McQueen
May 06, 2025 -

Mercedes-Benz of Portland responded

Erica, we're delighted to hear that Maurice is providing you with prompt and attentive service at Mercedes-Benz of Portland. Thank you for sharing your experience!

May 01, 2025

They are doing very good job I will comeback soon l can love your guys More

by KETPRAPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

May 01, 2025

Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

April 30, 2025

Brought car in to be inspected after hitting a couple of potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to More

by DIANEBACON96
Recommend Dealer
Yes
Employees Worked With
Madison
May 01, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us at Mercedes-Benz of Portland! We're glad to hear Madison provided attentive service and helped with the app. We appreciate your feedback and support for our team members. Safe travels ahead!

April 25, 2025

Worst experience. Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! More

by Liza.banda32
Recommend Dealer
No
Employees Worked With
Rebecca Bray
Apr 30, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience. We strive for clear communication and transparency, so it's concerning to learn we fell short here. Please reach out directly so we can address this issue and work towards a resolution together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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