Mercedes-Benz of Portland - Service Center

Brought car in to be inspected after hitting a couple of potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to see women service representatives. I hope you pay them the same as your male representatives. More

Worst experience. Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! More

Life time lithia oil changes on a honda, don't get parts that have been requested, don't do things they say they will do that have been requested, don't do things they say they will do More

I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was told the service would take about 3–4 hours, which was reasonable. However, the waiting area was disappointing—the fridge was nearly empty, with only a few cans of Sprite left. It’s a small detail, but considering this is a Mercedes-Benz dealership, I expected better. Since I didn’t want to wait around, I Ubered home after Maurice assured me he’d call when my car was ready. But after four hours with no call, I decided to check in myself. Getting through to the service department was a hassle—no one answered, and my calls kept going to a recorded message. I had to call three times before someone finally picked up. Unfortunately, instead of trying to help, she insisted that only my assigned service advisor could provide an update. Rather than checking herself, she just transferred me to Maurice’s voicemail. At that point, I decided to just head to the dealership in person. My Mercedes app was already showing that the hood had been closed and the maintenance interval had been reset, so I figured the car was done. When I arrived, Maurice immediately recognized me, apologized, and explained how busy he was, showing me the stack of invoices he was handling. I don’t have an issue with Maurice—he was clearly doing his best. But it felt like the service department was either understaffed or just poorly managed. And the way my call was handled was frustrating—instead of helping, the woman I spoke to just passed me off to voicemail. Honestly, I’ve had much better experiences at my Toyota dealership, which is disappointing given the difference in brand expectations. I hope they improve their communication and customer service because each visit seems to be getting worse. More

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More

We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More

Salesperson was ok. F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tri F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tried to fleece me. Luckily, I spent time in my earlier life in the car business. More