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Mercedes-Benz of Portland - Service Center
Portland, OR
1,573 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,573 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
September 15, 2025
I scheduled an appointment for my oil change tow times the first time they didn’t do it because they said that system was down. I have the free lifetime oil change I guess maybe that’s why they didn’t wan the first time they didn’t do it because they said that system was down. I have the free lifetime oil change I guess maybe that’s why they didn’t want to do it. I don’t know I take my truck there before so I was OK if the system is down then I’ll do another appointment so I schedule a second appointment. I call in the morning like a little bit before 9 AM in the morning my appointment was for 11 I believe so I called to make sure that they will do it that time on that appointment so they never answer me. I live at urgent message so they never contact me back so I show up for my appointment at 11. and then they asked me did you call to make sure that we have the parts for your truck? I say well I called and live in urgent message but nobody call me back so and then they were like oh I need to check your bin number because of the weight of your truck. It might be the problem, but I took my truck before there so I don’t think the weight was a problem, and when I say that they say they have to order the parts like the filter or something so it was 11 so they say like oh so the filters don’t get here like maybe until 1 PM so I told her it’s OK I’m gonna drop off my truck and I’ll come back to get it when it’s ready so I think they just were making things up too. Don’t do it but it’s OK so I just recommend you don’t buy the lifetime oil change when you buy you car More
by Teresa lopez
Employees Worked With
I didn’t put attention on the nemes
September 15, 2025
I like fact that you can just drop in for miner issues also your open on the weekend also your open on the weekend More
by MIKE.ROACH
Employees Worked With
September 12, 2025
Bella was very helpful with scheduling my warranty work and arranging a loaner car. She also discussed my 2022 E53 and new/similar models after I told her I was interested in trading in for a new model so and arranging a loaner car. She also discussed my 2022 E53 and new/similar models after I told her I was interested in trading in for a new model soon. More
by THEHAMMER39
Employees Worked With
Bella
September 11, 2025
Courteous and accommodating I don't usually respond to surveys but am responding to this one. surveys but am responding to this one. More
by PMKISLING
September 06, 2025
There was a quick and detailed gathering of information and they sent a cool video of the tech physically showing you what needed to be done to the vehicle and a timely completion of the work done. At pick and they sent a cool video of the tech physically showing you what needed to be done to the vehicle and a timely completion of the work done. At pick up the service rep was pleasant and thoroughly answered all my questions. What more could you as for! More
by Avalos7585
Employees Worked With
Madison Brouwer
September 02, 2025
Jesus had everything ready for me including a loaner. Service was as expected . Quick and easy . Service was as expected . Quick and easy . More
by LESLIEDIROCCO
Employees Worked With
August 31, 2025
Jesus goes above and beyond as a service advisor. I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus! More
by YETT
Employees Worked With
August 31, 2025
This place is listed as somewhere I can take my car for the lifetime oil change I have with Lithia. After they changed my oil they gave me zero information whatsoever about when my next one is due or what the lifetime oil change I have with Lithia. After they changed my oil they gave me zero information whatsoever about when my next one is due or what kind of oil they used. What they did tell me is that I have a “very bad oil leak” which was completely untrue per my own assessment and that of my mechanic. It seemed very obvious that since I had an older non Mercedes vehicle that they could care less about me. More
by Maile
Employees Worked With
Unknown
