Mercedes-Benz of Portland - Service Center

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More

We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More

Salesperson was ok. F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tri F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tried to fleece me. Luckily, I spent time in my earlier life in the car business. More

It is a good dealership. I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the c I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the car was there over night. More

I recently visited Mercedes-Benz of Portland and had a smooth, professional experience from start to finish. The staff was knowledgeable and respectful, and they took the time to answer my questions witho smooth, professional experience from start to finish. The staff was knowledgeable and respectful, and they took the time to answer my questions without pressure. The facility was clean and well-organized, and I appreciated the transparency throughout the process. Overall, a solid experience that reflects the high standards of the Mercedes-Benz brand. More

They have good personnel. They make customers feel that they want to get the job done correctly.. They make customers feel that they want to get the job done correctly.. More

Mercedes of Portland is great. I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! More

The customer service is good. If there was any issues from service they immediately take care of it If there was any issues from service they immediately take care of it More