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Mercedes-Benz of Portland
Portland, OR
2,497 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,497 reviews
December 30, 2022
Service Dept was very good, they both went the extra mile with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have on with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have ongoing issues with this dealership however in regards to how the leasing/financial process was handled. The paper signing with finance seemed not as well-informed as it should be and the credit checks not as clear or transparent. We were leasing the car for me and I asked several times that that be made clear in the payments, notifications, ongoing communication. It has never been corrected - my husband continues to receive all communication and service had the VIN# under my husband’s name. Frustrating, feels like the 90’s. The Sales person who assisted us and took us on test drive was very good, well informed and prepared. More
by PN
Verified CustomerEmployees Worked With
Other Employees :
Duncan Ostrander, Sean Popplewell
December 29, 2022
Your team doesn’t have the resources, or attention to details that it needs to support the brand. Felt like I was imposing, rather than being sold a service. details that it needs to support the brand. Felt like I was imposing, rather than being sold a service. More
by LEO.CONNOLLY
Employees Worked With
Not applicable
December 29, 2022
Always greet me right as I pull in, take care of me quickly and have me on my way. Everything gets done to the last detail of washing my car. Love my dealership quickly and have me on my way. Everything gets done to the last detail of washing my car. Love my dealership More
by DAVIDS17
Employees Worked With
Rod Soprito
December 29, 2022
Great service, easy to get a ride while waiting, lobby is available with good coffee supplied available with good coffee supplied More
by THARMON03
December 28, 2022
Your mechanic lied about not finding a problem with my newly purchased car. I'm a 72 year old female who diagnosed the area and several options for what the problem might be. I was correct. Mercedes PDX m newly purchased car. I'm a 72 year old female who diagnosed the area and several options for what the problem might be. I was correct. Mercedes PDX must be hard up for money if you'll steal $550.00 from a senior on a fixed income. More
by B Baker
Employees Worked With
Other Employees :
Someone in service of used cars. , Samuel Kim
December 28, 2022
Friendly enough. The young man who prepped our car was very courteous and gave us accurate information. The service was timely. In general, however, the Seattle MBZ d The young man who prepped our car was very courteous and gave us accurate information. The service was timely. In general, however, the Seattle MBZ dealership was better at making us feel special. Which is one reason I no longer purchase Ford products. More
by ZoltanS
Employees Worked With
Mekonnen Wossene
December 28, 2022
Prompt service after checking in Detail explanation of service needed Kindness and preciseness all the time service needed Kindness and preciseness all the time More
by Teresa
Employees Worked With
I’m not sure if the young man who also help me at the check out is Mr. Wossene, I believed so, I rated him, Mark Tower, Mekonnen Wossene
December 27, 2022
My car was serviced on time and was washed inside and out! Service personnel were courteous and I was completely satisfied with the work done to my car. Will definitely be back for my next scheduled se out! Service personnel were courteous and I was completely satisfied with the work done to my car. Will definitely be back for my next scheduled service. More
by MARSHJOS22
