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Mercedes-Benz of Portland
Portland, OR
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
February 03, 2025
Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More
by Mbsurvey
Verified CustomerEmployees Worked With
February 02, 2025
Purchase the c300 by phone. Darian was exceptional answering all my questions and concerns. Would definitely come back for my next car. Darian was exceptional answering all my questions and concerns. Would definitely come back for my next car. More
by SECHTERNKAMP
Employees Worked With
Andrew Fox, Darien Turner
January 31, 2025
Brought a certified pre owned car. ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things just are not the same as they used to be More
by Smurphin
Employees Worked With
January 31, 2025
Service is not what it used to be. Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person assigned to me. You all are slipping. More
by VARGUSPIKE
Employees Worked With
No
January 31, 2025
Andy is always responsive, quick, fair and thoughtful when bring car in and need service. when bring car in and need service. More
by SAMMYWINDR23
Employees Worked With
January 31, 2025
David and Mylee were absolutely professional and friendly. David was knowledgeable about the vehicle that I was interested in and went over options thoroughly. Mylee was friendly, professional, and friendly. David was knowledgeable about the vehicle that I was interested in and went over options thoroughly. Mylee was friendly, professional, and kind. I had a great experience and will share my experience with others. More
by BEHJATSEDIGHI
January 20, 2025
They are very professional. All of agents were great. I did not have to wait too long. Overall I was extremely satisfied. All of agents were great. I did not have to wait too long. Overall I was extremely satisfied. More
by UPDATE2
January 19, 2025
Loved working with Jonte. So very kind and personable. Made both my husband and I very welcome and important. Mylee was also very patient and explained things so we understoo So very kind and personable. Made both my husband and I very welcome and important. Mylee was also very patient and explained things so we understood. Would definitely come back and deal with noth of them. More
by SFETTER
