Mercedes-Benz of Portland

While Andy was great, the technician failed to check basic causes of problem. While Andy was great, the technician failed to check basic causes of problem. Technician failed to check the battery which w basic causes of problem. While Andy was great, the technician failed to check basic causes of problem. Technician failed to check the battery which was the real root cause of problem. Failed to check EGR before costing me a lot for replacement of fuel pumps. More

MB Portland was great to work with on our lease. Ian was tremendous - helpful, courteous, worked with and for us. Ian was tremendous - helpful, courteous, worked with and for us. More

Great staff. Very helpful and friendly. There is a 100% improvement from two years ago. Very helpful and friendly. There is a 100% improvement from two years ago. More

Permaplate is a scam. I asked for the security tracker to be removed from the vehicle and no follow up from dealership. I asked for the security tracker to be removed from the vehicle and no follow up from dealership. More

Exceptional service. I was having issues with my car's battery and called the Saturday after thanksgiving and you got me in and taken care of that day. I was having issues with my car's battery and called the Saturday after thanksgiving and you got me in and taken care of that day. More

Broken passenger windshield wiper arm. Amazed it was available in your parts inventory. Was in and out of your dealership in around 1 1/2 hour and on my way. Was in Portland from out of to Amazed it was available in your parts inventory. Was in and out of your dealership in around 1 1/2 hour and on my way. Was in Portland from out of town and was able to arrange service on short notice. All good. More

White glove all the way, from sales to finance to service. Top notch. Andrew is an excellent leader. service. Top notch. Andrew is an excellent leader. More

Calm person with a lot of patience. I came with kids that were running around and he was nice and accommodating. He came in his day off in the evening to help me finalize the deal. I came with kids that were running around and he was nice and accommodating. He came in his day off in the evening to help me finalize the deal. More

I have a lifetime oil change contract. When I paid for it I was told I could get work done at the Mercedes Dealership as it is 2 miles away. This has always worked well. I made appointment When I paid for it I was told I could get work done at the Mercedes Dealership as it is 2 miles away. This has always worked well. I made appointment a few days ahead so they could order the Subaru filter. They didn't order filter. No harm, no foul. People make mistakes. I made another appointment about 5 days ahead. When I dropped off Subaru I asked to make sure they had filter. I was told they would. I got a call that night that they didn't have filter. I had to pick up car next morning. I asked to see the service manager. I asked if he knew it took three times to get an oil filter. He said he was aware. I asked why this was such a problem. He stated, 'Because this is a Mercedes dealership.' He was very curt and seemed to think this was my issue. Discussion went downhill from there. On a side note, I used to work in the corporate side of the automotive aftermarket and taught customer service workshops. This is not a good look for your operation. More

I was frustrated that they had my car for so long, but they did give me a loaner and eventually fixed the issue. The loaner the gave me also smelled bad like it was previously driven by a smoker, and I di they did give me a loaner and eventually fixed the issue. The loaner the gave me also smelled bad like it was previously driven by a smoker, and I didn't appreciate tha More