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Mercedes-Benz of Portland

Portland, OR

4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

January 12, 2024

Very nice and great environment. Friendly knowledge and very helpful. Take care of all my issues with my car and recommendations. More

by PORTLAND4LIFE420
Recommend Dealer
Yes
Employees Worked With
Bella
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience at Mercedes-Benz of Portland! Our team is always here to help with any car issues and provide recommendations. Thank you for the great review!

January 12, 2024

Start to finish I wanted for nothing during my experience. The level of customer service consistently experienced at Mercedes of Portland is unrivaled. More

by THERRERA
Recommend Dealer
Yes
Employees Worked With
Alvin
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that you had a top-notch experience from start to finish at Mercedes-Benz of Portland. Our team is dedicated to providing the best customer service possible, and we appreciate your recognition!

January 12, 2024

The Dealership manager and service person listened to me and fixed my concern. They gave me WOW service! More

by t.gay40@outlook.com
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood/ Cecelia Delgado
Jan 12, 2024 -

t.gay40@outlook.com responded

Thank you

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have provided exceptional care and hope to get the opportunity to serve you again down the road.

January 12, 2024

Mylee, Edward, Duncan and team are awesome. ..no complaints or concerns. Front office secretary and parts team is very friendly. More

by CALLAWAY4343
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that our team at Mercedes-Benz of Portland provided you with an excellent experience! We appreciate your positive feedback and look forward to assisting you again in the future. Safe travels!

January 12, 2024

Simply the best Really the best. Please look at my other review. This is the fourth time that I have done this via chat More

by DSMITHRN1
Recommend Dealer
Yes
Employees Worked With
Cecilia
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your continued support and positive feedback for Mercedes-Benz of Portland! We're here to provide the best service possible. Thank you again for taking the time to share your experience with us!

January 12, 2024

Great dealership The service department manager was really great guy and he took care of me and I was really happy with the service provided. More

by ABDIBEL
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
Jan 15, 2024 -

Mercedes-Benz of Portland responded

It was our pleasure to assist you! Thanks for the kind words about our team and for being a valued customer at Mercedes-Benz of Portland!

January 12, 2024

It was thoroughly checked and appreciated the customer service that I received If something else should go wrong with my MB this will be the place I come to for service More

by Angelaakil
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Jan 15, 2024 -

Mercedes-Benz of Portland responded

Angela, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We look forward to being your go-to service center for any future needs!

January 12, 2024

Not great, it took nearly 4 months to get my car back. Communication was not exceptional and I'm just happy to finally get my vehicle back. More

by DERIKQUINN
Recommend Dealer
No
Employees Worked With
Andy Ruiz
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Derik, I'm sorry to learn about the delay in getting your car back and any communication issues you experienced. We aim for a high standard of service and it seems we fell short this time around. If there's anything more you'd like to discuss or if we can assist further, please don't hesitate to get in touch with us directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Always a good experience! The issues with my car got fixed and they weren't pushy. Mekonnen is great! More

by LITHIA0
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We always aim for top-notch service without the pressure at Mercedes-Benz of Portland. It's great to know you had a positive service experience and that Mekonnen was able to assist. Thanks for taking the time to share your experience. Let us know if we can be of assistance in the future!

January 12, 2024

I scheduled B service for Thursday, dropped my car Wednesday night. It wasn't completed until Monday. What is the point of scheduling if your team is too busy to finish the work on that day? More

by LIZGETSSTUFF
Recommend Dealer
Yes
Employees Worked With
Cecelia
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Hello, While we appreciate the positive rating you have shared here, we are sorry to see your feedback regarding your wait time. I can assure you this feedback will be addressed with the team, as we hope to improve upon your next scheduled service with us. Eric Trueblood - Service Manager - 503-228-8351

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