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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

January 13, 2024

Great customer service And a pleasure to be at their dealership Would highly recommend to all my friends More

by ILE2171
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you so much for the recommendation! We're thrilled to hear your experience was excellent and we look forward to serving you again at Mercedes-Benz of Portland!

January 13, 2024

I took the car as scheduled, when it was done, the person who took the maintenance advisor who the car in is not present anymore. More

by razmu
Recommend Dealer
Yes
Employees Worked With
Meneken
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to know that you had a smooth experience with us at Mercedes-Benz of Portland. We're always here for any future maintenance needs!

January 13, 2024

Waiting room is awful. Waiting room furniture need to be replace ,no beverages available . I was charged for replacing wipes blades and it didn't need to be replaced. More

by SHIELDS.ANTONIO
Recommend Dealer
No
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your recent experience in our waiting room and with the service provided. We strive for a comfortable environment and transparent pricing, so it's disappointing to know we missed the mark this time. If you'd like to discuss these matters further or have any other concerns, please don't hesitate to reach out directly at, Eric Trueblood - Service Manager - 503-228-8351

January 13, 2024

Terrible customer service and terrible experience with Mr. Acevado. Sam is amazing at what she does More

by TERI
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Teri, while we are pleased to know you have had positive experiences with our team member, Sam. We regret to see the remainder of the feedback you have shared here. When possible, the opportunity to learn more about what led to this would be greatly appreciated. Please consider reaching out at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

January 12, 2024

Great customer service! ! Great customer Service. They always check for anything I may need so I am aware of it. More

by GTWHTH
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you've had a great experience with our team at Mercedes-Benz of Portland! We always strive to keep our customers informed and well taken care of. Thanks for your positive feedback!

January 12, 2024

Good The experience was speedy and they provided and loaner and got me in and out. More

by B.WASHINGTON80
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Getting you back out on the road in a timely manner was our pleasure! Thank you for trusting our team here at Mercedes-Benz of Portland with the servicing of your vehicle.

January 12, 2024

Got my CLS in and out very quickly. Service was outstanding, I could not be happier!!! More

by Richard
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thanks for taking the time to share your experience, Richard! We're glad to know our team at Mercedes-Benz of Portland got you back on the road in no time. Travel safe and come see us again whenever we can next be of service!

January 12, 2024

I walked in and called a few friends to see if they same thing can be done at home for a lot cheaper. I need to have the computer scanned and I'm not particularly okay spending $200 dollars after driving ne More

by LightToTheWorld
Recommend Dealer
No
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Jan 24, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your experience and understand the frustration of having to drive a long distance for service. We strive for fair pricing, especially considering our unique ability to handle certain vehicles in this area. If you'd like us to review the cost or discuss any other concerns further, please don't hesitate reaching out directly. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

LightToTheWorld responded

Yes i would like to discuss options, and review some opportunities. Especially since I'm pretty sure I'm risking my life everytime I'm in the car

January 12, 2024

I would say it's average the way I get treated to some where else It's nice to be treated like most people More

by tchanthabouly
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 12, 2024 -

tchanthabouly responded

No further comment

Jan 12, 2024 -

tchanthabouly responded

Hi

Jan 12, 2024 -

tchanthabouly responded

There’s nothing else to say

Jan 12, 2024 -

tchanthabouly responded

It looks like the car engine has been left running from this afternoon and it looks like it will be running overnight

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for this positive rating and your feedback. Our team was happy to have had the opportunity to work with you and we hope to be able to do so again in the future. Until then, safe travels.

Jan 15, 2024 -

tchanthabouly responded

My car is still in the shop

January 12, 2024

Hard to get to, but wonderful people. An easy experience. Very quick and professional to work with. More

by JCNAIL
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 24, 2024 -

Mercedes-Benz of Portland responded

Thank you for taking the time to note our teams timely and professional level of service. Working with you was our pleasure and we hope to get the opportunity to do so again in the future.

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