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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

January 15, 2024

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE! More

by HUFFMANGARY
Recommend Dealer
No
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Jan 14, 2024 -

HUFFMANGARY responded

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE!

Jan 14, 2024 -

HUFFMANGARY responded

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE!

Jan 19, 2024 -

Mercedes-Benz of Portland responded

Gary, I regret to see you continue to experience this issue with your window. I can assure you I will be looking further into your service history with us and hope that you will consider reaching out to me directly when you are available, so that we can work together towards a more positive outcome for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 14, 2024

Very nice. Great customer care! Dale was amazing! He made the transaction quick and painless! More

by TAMMYDANCES
Recommend Dealer
Yes
Employees Worked With
Andrew Fox, Andrew Fox
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Tammy, We appreciate you taking the time to leave these amazing praises of our team. We hope to provide you with more awesome experiences here at Mercedes-Benz of Portland.

January 14, 2024

I really like my new service rep. He is knowledgeable and efficient and charming... give him a raise.?? More

by KDAMATO16
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're happy to hear you had a positive experience with your service rep at Mercedes-Benz of Portland. We appreciate your kind words and will see you next time!

January 14, 2024

Kenneth was hands down the best experience I've had with a salesperson in a car purchase. He was timely in his communications, answered all my questions, and went above and beyond in making sure I was happy More

by AMY.JALILI
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that Kenneth provided you with an exceptional car buying experience at Mercedes-Benz of Portland. We strive for timely communication and customer satisfaction, and it's wonderful to see this reflected in your review!

January 14, 2024

Mark was helpful, but there was a delay because parts didn't arrive on time. Then there was an additional delay because something got broken during installation. I also had to scrutinize the bill to make More

by dornatsky
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

Dornatsky, we appreciate your patience during the process and apologize for any inconvenience caused. We're glad to know Mark was helpful and will ensure our team at Mercedes-Benz of Portland continues improving on these points you've mentioned. Thank you for sharing your experience!

January 13, 2024

Great experience with knowledgeable sales people. Beautiful showroom. Love working with MB of Portland. We bought our last car there. More

by MCHILLER510
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you had a great experience with our team and showroom at Mercedes-Benz of Portland. Thank you for your continued support, we hope you love your new car!

January 13, 2024

Great except for too many surveys Too many surveys too many surveys too many surveys More

by JERRY.ERSTGAARD
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

Hi Jerry, we extend our apologies for you being contacted more than once, and thank you for taking the time to respond. Your feedback is greatly valued and we look forward to the opportunity to serve you again.

January 13, 2024

Great experience with Dale, very easy process and fair deal Very happy with the experience More

by HOQUE.ASHEQUL
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We are pleased to know you are happy with the experience you had with our team member, Dale! Having you as a customer here at Mercedes-Benz of Portland was our pleasure, and we hope to get the opportunity to work with you again.

January 13, 2024

It was positive. Bella quickly texted me the things the technician thought needed to be serviced on the car. We chose to do something things and not others. More

by Ailawrencepdx
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

It's always our goal to keep you updated and give you the final decision on recommended services. Thanks for taking the time to give us a 5-star review!

January 13, 2024

The dealer maintenance area is clean, feels techy and the folks are friendly and helpful. Everything is clearly explained and I was kept apprised as to the progress of the service visit. All very good. More

by MFFOUST
Recommend Dealer
Yes
Employees Worked With
Cecilia
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

It makes us glad to know you had a positive experience with our service department at Mercedes-Benz of Portland. We strive for clear communication and friendly, helpful interactions. Thanks for the great review!

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