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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

February 15, 2024

Fast, Friendly, Efficient Service representative was pleasant- made me feel like valued customer on my first contact with your business More

by Alfred.fredette
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Alfred, it's great to know that your first experience with Mercedes-Benz of Portland was a positive one! We always aim for fast and friendly service and are happy to see this allowed you to feel valued. Thank you for choosing us!

February 15, 2024

I left the car at the dealership, and they fixed the problem And when it is done, the dealership arrange us to pick up the car More

by josephwcho
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Joseph, we're glad to know that our team at Mercedes-Benz of Portland was able to assist you efficiently. We appreciate your feedback and look forward to serving you again in the future!

February 15, 2024

Is there an ice storm so my car took a little bit longer than expected but I'm sure next time it will be all great More

by tennesseesivley67
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding during the ice storm, and we're glad to know you had a positive experience despite the delay. We look forward to serving you again at Mercedes-Benz of Portland under more normal circumstances!

February 15, 2024

For me it's about doing the right thing. Of course, there's challenges. When things don't go smooth, All in all handled well. More

by SUNNYCO
Recommend Dealer
Yes
Employees Worked With
Eric-Bella-Nic
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding and patience during the process. Our team at Mercedes-Benz of Portland is committed to doing right by our customers, even when challenges arise. Thank you for sharing your experience!

February 14, 2024

Not very informative Didn't explain exactly what they were going to do or ask what I didn't want done More

by ROUGEROCKS
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read that you felt uninformed during your visit. We strive for clear communication with our customers and it seems we fell short this time around. If you'd like, please reach out so we can better understand what happened and how we might improve moving forward. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 14, 2024

Excellent, as always. I have high expectations of this location based upon 24 years of outstanding service. These expectations were exceeded by Andy and his team who were More

by PAUL@KERNEL-RESEARCH.COM
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

It is great to know that Andy and our team at Mercedes-Benz of Portland have exceeded your high expectations! We appreciate the long-standing relationship, and we look forward to continuing this tradition of excellent service. Thank you for recommending us!

February 14, 2024

Good Excellent Good costumer service Atienden muy bien y son éticos y profesionales Happy costumer More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Alvin Joswkk
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland for your vehicles service! Our team always strives to provide excellent service, and we are pleased to know we accomplished this during your visit. For any future service needs, please don't hesitate to return to our team.

February 14, 2024

Good explanation of work to be done and prompt service. Auto was done in time promised. More

by PORTLANDFORMS/DAVID OLSGARD
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

David, thank you for bringing your vehicle to Mercedes-Benz of Portland. Providing prompt and informative vehicle service is precisely what our team strives to do. Upon your next due service, we hope to have you back!

February 05, 2024

They sold me a 2021 Subaru STI that was 'accident free'. And it wasn't Want to unwind deal More

by BRANDON.GRIMES2POINT0
Recommend Dealer
No
Employees Worked With
Andrew Fox, Andrew Fox
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Feb 09, 2024 -

Mercedes-Benz of Portland responded

Brandon, I regret to see the concern you have shared here and would appreciate the opportunity to speak with you directly. When you are available, please consider reaching out to me directly using the contact below. I hope to speak with you soon. Duncan Ostrander - Sales Manager - 503-525-6241

Feb 10, 2024 -

BRANDON.GRIMES2POINT0 responded

You have my phone number on file and I’ll be willing to talk to you anytime. The fact is both your sales manager and the sales person heard me and confirmed that I said I do not want a car that’s been in an accident reported or not. The original Technicians report was not given to me at the time of sale and upon getting the original had several issues with it I’m gonna push this all the way to the top it cost me five times as much as the car to prosecute you guys because you guys are crooked, and Mercedes dealership should have more prestige and repetition than try to cheat people

Feb 10, 2024 -

BRANDON.GRIMES2POINT0 responded

Another thing is the phone number you provided doesn’t even work

February 04, 2024

Expelen and best costumer service La excelencia en servicio atención estoy muy conplacido Y contento de ave visitado Mercedes de Portland More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Jennifer Joseph, Jennifer Joseph
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Feb 05, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know you had an excellent experience here at Mercedes-Benz of Portland! We appreciate your kind words about our customer service and hope to work with you again in the future.

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