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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

February 17, 2024

Great customer service and Bella was very nice to work with. The job was completed on time and on budget. More

by GWELLINGTON
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello, it's great to know Bella and our team at Mercedes-Benz of Portland provided you with excellent service. We appreciate your feedback and hope to work with you again!

February 17, 2024

This was the first OEM required service. The quality of the service was good. However, there were some glitches in the electronics, controlling the folding mirrors and automatic dimming head More

by DAVID.AAROE
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

David, we appreciate your feedback on the service you received at Mercedes-Benz of Portland. We're glad to know that overall it was good, but sorry to learn about those electronic glitches. Rest assured our team is here for any further assistance needed!

February 17, 2024

Uneventful. I was given a nice loaner but only drove home and back. Good experience. More

by Lseagren70
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello, while you didn't use the loaner much, we are pleased to see you appreciated having the option and that your service experience went well. If there is anything further our team can do to assist in the future please don't hesitate to return to Mercedes-Benz of Portland.

February 17, 2024

Salesman was great. My issue was with financial person. She charged me $900 more per year for extended warranty than originally quoted saying she forgot about price incr More

by KENNYSSEN
Recommend Dealer
Yes
Employees Worked With
Jennifer Joseph, Jennifer Joseph
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Feb 20, 2024 -

Mercedes-Benz of Portland responded

Kennysen, we appreciate your feedback and are glad to know our salesman provided great service. We apologize for any confusion regarding the warranty cost - please feel free to reach out if you have further concerns. Dale Acelar - Executive Sales Director - 503-525-6238

February 16, 2024

very good service and patient with customers. The staff were professional and nice The staff were very professional and nice they treated you well and was knowledgeable of the vehicle that we wer More

by kjusc15
Recommend Dealer
Yes
Employees Worked With
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frentsos
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We appreciate your positive feedback! Our team at Mercedes-Benz of Portland strives to provide top-notch service and make every customer feel well-informed about their purchase. Thank you for choosing us, we're here if you need anything in the future!

February 16, 2024

Awesome experience Both Darien and Andrew were great. They made the process easy as possible. Communicated great and was always available to answer my questions or find the answers to my questions. I rec More

by ARANDELSON
Recommend Dealer
Yes
Employees Worked With
Andrew Fox, Andrew Fox
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello! we're so glad to know Darien and Andrew made your experience at Mercedes-Benz of Portland a great one! Thanks you for recommending us. We appreciate the support!

February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Punctual, Professional, and outstanding customer service. I had the best experience as I expected from Mercedes-Benz. I love their customer service, and Andy is doing outstanding job. More

by JAVIDKARIMI111
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Javid, we're pleased to see you had a top-notch experience with Andy here at Mercedes-Benz of Portland. We always aim for punctuality and professionalism! Enjoy your new ride!

February 15, 2024

First service, just ok. Staffing issues Express staff a no show. My car got done, no vacuum. Seemed rushed More

by STEPHFINNEY
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Steph, we appreciate your feedback and apologize if our service didn't meet expectations. We're working on improving staffing issues at Mercedes-Benz of Portland to ensure better experiences in the future. Thank you for bringing this to our attention and please don't hesitate to reach out should you wish to discuss further. Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Although the engine lite went on again after the first drop off Mark made arrangements to fix the problem More

by QIXOTE16
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that Mark was able to assist you with your engine light issue at Mercedes-Benz of Portland. We always aim for our customers' satisfaction and it's great knowing we hit the mark!

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