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Mercedes-Benz of Portland

Portland, OR

4.3
2,488 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,488 reviews

March 04, 2025

Fast in and out. Kept time as promised and completed all work on time. Confirmed oil was also filled properly this time. More

by JPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgwt but not listed here
Mar 07, 2025 -

Mercedes-Benz of Portland responded

We're glad to hear that your visit was efficient and met expectations at Mercedes-Benz of Portland. Thank you for trusting us with your vehicle's service needs!

March 01, 2025

Sweet vehicle …. Hate the cruise control ….. like the dealer ….. everything is so expensive. Words. Words. More

by OSCHMIDT
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Richard Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Aldrich
Mar 06, 2025 -

Mercedes-Benz of Portland responded

Thanks for sharing your thoughts! We're glad to hear you like the vehicle and had a positive experience with Mercedes-Benz of Portland. If there's anything we can do to enhance your driving experience, just let us know!

February 27, 2025

Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi More

by ANNIE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Mercedes-Benz of Portland responded

Annie, we're delighted to hear that our team at Mercedes-Benz of Portland provided you with courteous and thorough service. It's great to know the app made things convenient for you too! Thanks for sharing your experience!

February 23, 2025

The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance More

by WBANEUELOS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Araujo Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your frustrating experience with the lease end process. It sounds like there were multiple communication breakdowns, and I apologize for any inconvenience this caused you. We strive to provide better service than what you've described, and I'd appreciate the opportunity to address these issues directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 22, 2025

The best dealership in the country! I have been a customer for 40 plus years and wouldn’t think of going anywhere else. Rich Fox the GM, makes everyone feel like they are the most impo More

by PATRICIA.MILLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darien Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Mercedes-Benz of Portland responded

Patricia, thank you for your loyalty and kind words about Mercedes-Benz of Portland! We're delighted to hear that Rich and Darien provided exceptional service. We look forward to serving you for many more years!

February 22, 2025

My experience working with Mitchell was a not so good one. Terrible customer service. I feel due to my attire I was not taken seriously as a buyer.. Mitchell was very passive aggressive with me. More

by Dell
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Mitchell Raymer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to our management team.

February 22, 2025

They go extra mile to please their clients, great customer service and flow up, will recommend them to friends More

by ASAP1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that you had a positive experience with the team at Mercedes-Benz of Portland! Thank you for recommending us, and we look forward to serving your friends as well.

February 21, 2025

Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer More

by NOEMAIL_6059818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that Jesus provided you with exceptional service at Mercedes-Benz of Portland! Thank you for your loyalty and support. Enjoy the ride, Victor!

February 21, 2025

Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a More

by Simon Huang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not even introduced herself
Feb 24, 2025 -

Mercedes-Benz of Portland responded

Simon, I apologize for the delay and miscommunication during your visit. We strive to provide timely service and keep our customers informed, so it's disappointing to hear we fell short. Please reach out if you'd like us to address any remaining concerns or questions you have about this experience. Thank you. Eric Trueblood - Service Manager - 503-228-8351

February 20, 2025

Had another great experience with the team. I felt heard and respected. Rebecca was wonderful and professional. Thank you all! More

by BEHJATSEDIGHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 21, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear about your positive experience with Rebecca and the team at Mercedes-Benz of Portland. Thank you for choosing us, and we look forward to serving you again in the future!