Mercedes-Benz of Portland

I've purchased and leased many cars over the years and was thrilled with the level of service and commitment Dale and the whole Mercedes Team demonstrated. Although, I ultimately did not make a purchase, was thrilled with the level of service and commitment Dale and the whole Mercedes Team demonstrated. Although, I ultimately did not make a purchase, when I do, he will definitely be the one I go too. He made the process easy; I felt as though I had someone working for me, not the dealer. I was also very pleased with his demeanor, as a mid 30's single female, Dale was comfortable to talk with, easy to be around, and seemed like a real genuine individual. I would highly recommend him, his level is of customer service is what so many should be but often are not. Lastly, I was very impressed with the new Sales Manager and Finance Manager as well. The change from Rasmussen to Lithia has been a huge improvement. More

Overall, I would have to rank my recent car-buying experience with MB Portland as one of the best. At more than 50 year of age, I've had a lot of experience buying cars. I am also a very competitive s experience with MB Portland as one of the best. At more than 50 year of age, I've had a lot of experience buying cars. I am also a very competitive shopper and incessant researcher. So, I believe that is saying a lot about this dealership, and my sales adviser, Richard Maughan, and the sales manager, Paul West, in particular. I shopped all up and down the West Coast for my new ML550. Since I have various office locations, I had the choice of many dealerships from which to buy my new ML, from Newport Beach, CA to Lynnwood, WA, and the opportunity to interact with many of them. MB Portland stands out head and shoulder among the rest. Perhaps it is because the people in Oregon are generally so much nicer than those in California (especially SoCal...ugg! They'll run you over down there if they could), but the sales people at this dealership are exceptional. The absolute key word to describe my sales adviser and the sale manager is honorable. They could have backed away from their promises, led me astray, or screwed around in the multiple ways I have sadly experienced with other car salespeople ...but they came through for me with honesty and integrity. I'd like to spill all the details, but I'm afraid to say more or else 1) you will think I was paid to say it, or 2) I might get my sales adviser and the sales manager in trouble for going so above and beyond to get me the exact car I wanted at a very competitive price, and then fight for the best finance deal I could get. I'm afraid I might have raised the bar, they were that good. So, let me just say that if you are looking for a great deal and sales team that will come through for you, then look no further than MB Portland. Certainly, you have to do your research and ask or even subtle push for the deal you want (heck, if they gave everyone the deal I negotiated, they'd probably be out of business next week). But they really try their best to be responsive, accommodating, and make you happy, and that's key. I can't speak too much to the complaints I've read here on Yelp about the service department, since I've only used them once last week to remove the running boards from the new ML550 (I hated those things, but they come standard on the ML550). But they did a great job with painting and adding the AMG trim that goes in the place of the board. I wish they could have wrapped up the old dirty boards before putting them in the back of my pristine, brand new ML, but that's my only complaint. More

Recently was in to look at the new GL class of SUVs. That store is recently rennovated and looks great. I worked with Richard Maughan, who showed me both options...a well discounted 2012 or the NEW 201 That store is recently rennovated and looks great. I worked with Richard Maughan, who showed me both options...a well discounted 2012 or the NEW 2013 GL...I purchased the 2012 as the value was just amazing. Richard Maughan and his new car Manager..Paul, worked very hard to earn my business and I will be going back in the near future to purchase an E class for my wife. Thanks again Mercedes Benz of Portland. More

We have been looking for a bigger car mostly small SUV's, and my husband wanted to check out the new GLK, I had my eye on an ML350. Turns out the GLK is a bit too small for our family, there were no ML's at and my husband wanted to check out the new GLK, I had my eye on an ML350. Turns out the GLK is a bit too small for our family, there were no ML's at the dealership so I took a loaner for the week while they searched for one, all said and done an ML350 was found and I love it. I am excited about all the features and we have room to grow! Kenny was very knowledgable about his product and others on the market that we had also driven. Everyone in the dealership was great to work with, and wanted our business. More

Jeff Galvin is a true professional. Not only is he willing to work hard for your business, he is a straight shooter. Please contact Jeff. willing to work hard for your business, he is a straight shooter. Please contact Jeff. More