Mercedes-Benz of Portland

Great Experience I have purchased a number of vehicles from MB of Portland over the years. Each experience has been excellent. However, my most recent one with Chan I have purchased a number of vehicles from MB of Portland over the years. Each experience has been excellent. However, my most recent one with Chan was exceptional. He paid close attention to many details others would overlook. I would highly recommend him for your next MB purchase. I certainly plan to buy my future cars from him! More

I've leased FOURTEEN cars and never had a complaint I am an employee of Diamler (the parent company of Mercedes-Benz; I am not associated with Lithia Motors, which owns the dealership). As a Diamler emp I am an employee of Diamler (the parent company of Mercedes-Benz; I am not associated with Lithia Motors, which owns the dealership). As a Diamler employee, I am able to lease MB/smart vehicles at a favorable rate and for only a 12-month term (and I can (and do) lease three such vehicles at a time). Over the years, I have leased fourteen MB/smart cars and SUVs. It has always been a pleasure working with Tom Maddux and Baxter (don't recall his last name, sorry) for the employee leases. I'm usually in-and-out in about 20 minutes. I have also worked with Chan Saechao twice on regular consumer leases (36-month). He is a great professional and was able to secure terms that are actually BETTER than the employee-lease. In all likelihood, I will go through Chan again for my next lease (and all future leases), rather than using my employee benefit. YOU can get the same deal I got. Just talk to Chan. He'll fix you up. I've twice had occasion to work with Brandon Godbey in the service department. He was helpful and efficient, and made arrangements for a courtesy car to promptly give me a ride. I can't comment on the value, since it was warranty work and did not cost me anything. The dealership itself is pleasant enough. They offer fresh-baked cookies and a sooper-dooper coffee/espresso maker. The only disagreeable thing is the parking - a limited number of spaces in an area that is difficult to maneuver. Alas, it is a downtown location, and parking is always a problem downtown. More

Great experience no hassle Chan was gret to work with, very knowledgable and helpful. I'd do it again in the same situation. We are really enjoying our new SMART! Chan was gret to work with, very knowledgable and helpful. I'd do it again in the same situation. We are really enjoying our new SMART! More

After what they have done to me will never recommend it ! My name is Moe, I went to Mercedes-Benz of Portland 1605 SW Naito Parkway Portland, OR 97201 on a Friday 9/25/2015 to purchase a new vehicle for my L My name is Moe, I went to Mercedes-Benz of Portland 1605 SW Naito Parkway Portland, OR 97201 on a Friday 9/25/2015 to purchase a new vehicle for my Limo business. I choose this dealership as it deals in high end used vehicles listed above 15,000 dollars. I felt that a business that deals with this kind of stock would have great integrity. I found and purchased a 2007 Lexus 460L. I was assured by the dealer that the car was a clean title no damage and a quality car. I was extremely adamant with this dealer that the car had to pass stringent inspections by the city of Portland for permits and was assured there would be no problems. I asked if I could take the vehicle to a third party to have it inspected before purchase and was informed I would have to pay for it in order to leave the lot with it. I was given a Car Fax report stating clean title no damage. I purchased the vehicle with $25,200.00 and took to a third party to have it inspected. Upon inspection they determined that this unibody vehicle had had damage and the frame was bent. The third party ran an autocheck report. The report stated that the vehicle had been rear- ended and with the frame damage determined by the third party with suspension damage. Upon receiving this information, I toked the vehicle back to the dealer on Monday to get my money back as I could not use the vehicle for purpose it was purchased. The dealer adamantly refused to refund my money and said we can't take it back !!! Lawsuit its the only way to get my money back !!!! If you have an questions as to the validity of this encounter you can contact me at 503-380-0888 . More

Puts the customer first -- excellent service This is long overdue. Jodie was awesome -- we felt very well taken care of. She's a real pro! Thanks for all you did to make our experience wonder This is long overdue. Jodie was awesome -- we felt very well taken care of. She's a real pro! Thanks for all you did to make our experience wonderful! More

A long way from "The Best or Nothing" I'm not at all impressed with Mercedes-Benz of Portland. Ordering my new $120,000 car, they entered the wrong leather code, forgot to have me sign a d I'm not at all impressed with Mercedes-Benz of Portland. Ordering my new $120,000 car, they entered the wrong leather code, forgot to have me sign a doc, forgot to get my license payment, and overcharged registration fees by $276, each of which I had to go back in for. They drilled two sets of holes for the front license plate and still mounted it crooked. They said it’d take one day to fix but it took four, and when they returned the car and said "looks great, huh?" it was still crooked, plus the body shop left my car with a paint drip, excess wax, excess putty, dirty, and with a broken frame washer and cap. I took it to another dealer where they remounted it correctly in ten minutes. When I went in to get the tires inflated one day, they didn’t screw on the dust cap. I haven’t liked any of the four service advisors I’ve had there over the years. The dealership is VERY cramped and difficult to maneuver and park at. Most new cars are in storage miles away. I sometimes stand in the service drive for four minutes before anyone even recognizes I am there. A part was ordered, they said it was in the next day but it wasn’t painted, so I had to come back. Then it took them 15 minutes to find the part. Much confusion over whether they’d cover a defective part on a brand new car. Sloppy car cleaning; wheels still dirty every time. They have a long way to go to supporting the corporate motto of “The Best or Nothing”. More

Easy to do business with!!! I expected excellent treatment and I was not disappointed. I was greeted by Pierre and due to a customer coming in early to pick up his new car Pierre I expected excellent treatment and I was not disappointed. I was greeted by Pierre and due to a customer coming in early to pick up his new car Pierre asked Chan Saechao to assist me. I wasn't planning to purchase that day I was merely shopping but Chan was very helpful and his professionalism and product knowledge impressed me enough that I purchased my first Mercedes-Benz. He answered all my questions and helped me deal with exiting my current lease vehicle. (2013 Toyota Avalon) He helped me work through the numbers and presented the perfect in stock vehicle for me. He made the often unpleasant experience of shopping for and purchasing a vehicle not only pleasant but but also rewarding. I also found the F&I Manager to be customer focused and also very pleasant. Very happy customer - Thank you Team Mercedes!!!! More

Service Chuck has been a good advocate for getting my car serviced right! I have been very pleased with Mercedes service, and Chuck Haga. Thanks, Cathy Chuck has been a good advocate for getting my car serviced right! I have been very pleased with Mercedes service, and Chuck Haga. Thanks, Cathy More

Very clean and well run Wow...what a great experience! I have always hated dealerships. Lots of talking in circles. MB of Portland is so different. The dealership is very inv Wow...what a great experience! I have always hated dealerships. Lots of talking in circles. MB of Portland is so different. The dealership is very inviting. Super calm. Working with Pierre Machen was a dream. It was too easy. Pierre was very knowledgeable and helpful. Not once did I feel like I had to buy. Definitely the man to see when you are car shopping. More

Simple, efficient, no-hassle car buying I exchanged a few emails with Benjamin, and we put together a list of cars/options I was interested in. I visited the dealership a few days later, and I exchanged a few emails with Benjamin, and we put together a list of cars/options I was interested in. I visited the dealership a few days later, and got the exact car I wanted, at a price within my budget. It was a very straightforward transaction, and Benjamin was very professional. It was a pleasure to business not only with him, but Mercedes-Benz of Portland. More