Mercedes-Benz of Portland

Wouldn't give me a rental saying it'd be under an 1hr. I come in from Vancouver and have no issue waiting an hour for my car service to be done. But they take hours. The least I've waited was 2hrs and most I come in from Vancouver and have no issue waiting an hour for my car service to be done. But they take hours. The least I've waited was 2hrs and most was 5hrs. They wouldn't give me a rental and took over 2rs to get me my car, making me late for work. I shouldn't jeopardize my job/ career because they're too cheap to give a rental. And by the way I'm a female and they always treat me terribly here, brothers and dad come here and they treat them completely different. With respect and great service. My sex shouldn't be a reason why I'm treated so bad here. More

Bad service & sales experience This dealership offers nice service only when you are in the process of buying a car. After that, everything turns upside down. Bad service and always This dealership offers nice service only when you are in the process of buying a car. After that, everything turns upside down. Bad service and always there is a justification of delay or no service. I tried to change my car with another one due to feeling unsafe in it. Looked for a 4WD one. They didn't care about my issue and came up with a huge penalty for breaking the lease. Greedy people. More

GLK 350 4MATIC rocks in Portland weather! GLK350 Review It is my pleasure to provide a review of my 2015 Mercedes Benz GLK350 4MATIC. I bought this in October 2015 from Dale Acelar at Merc GLK350 Review It is my pleasure to provide a review of my 2015 Mercedes Benz GLK350 4MATIC. I bought this in October 2015 from Dale Acelar at Mercedes Benz on SW Naito Parkway in Portland, Oregon. I will skip reviewing the creature comforts of the GLK. It's a Mercedes, so you know all that stuff is going to be good. Compared to my previous Fords – first a Ranger 4WD and then an Explorer 4WD -- I was impressed with the drive and the ride. To be fair, the GLK is more of a car platform than a truck platform. I was happy with the fuel economy, and quickly came to appreciate the useable cargo space with the back seats folded down. The published cargo space is bigger in my Explorer, but the GLK seems to have more useable space and the seats go down and back up much easier. My only lingering doubt with the GLK was the 4MATIC versus the “real” 4WD that I had in the Ranger and Explorer. Those fears were put to rest in Portland’s recent Snow-pocalypse 2016, on Wednesday, December 14. Those of you from Portland will remember how ugly that drive home was. I was at work until 5:30 pm that day. When I left work I headed for I-84 West and generally had no troubling motoring along at a cautious speed. Then, like hundreds of others, I became stopped in the gridlock near the Lloyd Center exit. From about 6:00 pm until about midnight, I waited there with all the other drivers. (Fortunately I had emergency snow clothes so was able to turn off the engine to conserve gas.). Finally the road ahead was cleared of overturned vehicles, stranded cars, etc., and we had the okay to cross the Marquam Bridge. I was happy and somewhat surprised that the GLK motored over the bridge, down I-5 South, off the Multnomah Blvd. exit, and to my home on the Westside without a hint of problem. I went about 20mph and it did take another two hours, but the point is, I made it without incident. I saw dozens upon dozens of wrecked and abandoned vehicles and kept asking myself, “Is it really that bad?” Now before you judge me as being smug, it was around 2:00 am at that point so I did have the roads mostly to myself; I'm sure that helped. In our 2017 Snow-mageddon that started on Saturday, January 7, I've had no problems so far. After the snow on Tuesday, January 10, I put the chains on. I stayed home on Wednesday, the worst day . I drove with the chains on Thursday but took them off that night due the mostly bare pavement on the main roads. I hope this review has been helpful. I'm pleased with my 2015 GLK350. I'd also like to recommend Dale Acelar as an outstanding Mercedes Benz associate. Dales listens to what you want and need in a vehicle. He doesn't try to steer you to things that don't fit. He does what he says he's going to do and he follows up to make sure you are happy. We agreed on the price and details by email, and I was in and out of the dealership in about an hour when I went to pickup the GLK. My trusty old Explorer is still in the family, but I will be going back to Dale when it's time for the next car. The GLK has made me a believer! More

Dale goes the extra mile I did my online research and reached out to the dealership. Residing in Washington, there would be over a 2 hour commute to the dealership. With my hu I did my online research and reached out to the dealership. Residing in Washington, there would be over a 2 hour commute to the dealership. With my husband deployed, I had a lot of questions. Thankfully, Dale answered my email with such a quick response that I was able to secure a very sought after C300. He kept in touch with me throughout the whole process and made sure that everything was perfect once I got to the dealership. Since the sale, he has gone the extra mile in making sure that I was perfectly happy with my beautiful new car! Thank you, Dale. You have earned our faithful business for the future. More

Great guy! Chan is such a good guy! Very good at what he does. He helped me narrow down to exactly which SUV I wanted, helped me pick the exact options I wante Chan is such a good guy! Very good at what he does. He helped me narrow down to exactly which SUV I wanted, helped me pick the exact options I wanted, then expertly found that perfect car. Chan wasn't pushy, just thorough and really listened to what I wanted. Great job, Chan! More

wonderful car buying experience Great car buying experience. Knowledgeable, patient, not pushy salesman. Didn't try to talk me into buying a more expensive model. Got what I wanted. Great car buying experience. Knowledgeable, patient, not pushy salesman. Didn't try to talk me into buying a more expensive model. Got what I wanted. More

Fastest shoes in the building! Dale delivers the fastest no nonsense delivery of a car in the business! This is our second benz buy in 4 months, he and Mary are the BOMB! 💣 Looking Dale delivers the fastest no nonsense delivery of a car in the business! This is our second benz buy in 4 months, he and Mary are the BOMB! 💣 Looking for a fast, fun, best price car deal without the typical car dealer BS experience? Please challenge Dale and Mary to beat your expectations (sorry Dale!) - they can deliver under an hour (go for 45 minutes!). Love Portland Mercedes! More

Dale Acelar is exceptional! Before deciding to buy our 2016 GLC SUV, we encountered many sales-people at a number of dealers. None could match Dale Acelar's buyer-centric approac Before deciding to buy our 2016 GLC SUV, we encountered many sales-people at a number of dealers. None could match Dale Acelar's buyer-centric approach. He listened to our needs and concerns. He educated and informed. He followed up and followed through. He paid attention to the details. He was low pressure. He made us feel as if we were his most important clients ever. To sum it up, our car-buying experience with Dale and MB-Portland was AWESOME., only matched by the impressive performance and drive-ability of our GLC, We were amazed by the superior traction from the 4MATIC which allowed us to easily traverse Portland's snowy and icy roads, through tangled traffic, over the past few days (mid-December 2016). More

Dale was exceptional! Leasing my new GLE with Dale was such a great experience. Dale was friendly, professional and efficient! Love my new car - Thank you very much, Dale! Leasing my new GLE with Dale was such a great experience. Dale was friendly, professional and efficient! Love my new car - Thank you very much, Dale! More

Top Flight Service I just want Thanks Brandon Godbey for taken so good care of me for many many years and Mr Andrew Plummer. I made a big big mistake by service my car s I just want Thanks Brandon Godbey for taken so good care of me for many many years and Mr Andrew Plummer. I made a big big mistake by service my car somewhere else because it was near my work not A1 service like Mercedes Portland. I just want to let Brandon know how much I appreciate his A1 service over the years. Mr Andrew Plummer always come out and say hi and my you feel you are important and part of the Mercedes Portland family's. More