Mercedes-Benz of Portland

Amazing! Noel is always friendly and helpful. I know with total confidence that he will take care of whatever I need for my vehicle, and his first priority is Noel is always friendly and helpful. I know with total confidence that he will take care of whatever I need for my vehicle, and his first priority is my happiness and satisfaction! I will always take my Mercedes to him. More

Excellent service always Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed i Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed in 2010 (or '11?). At this point, it has over 106K on it, so that's a fair few oil changes and tenX-thousand-mile tuneups. My Smart runs great, has never broken down, and my experience here has always been above and beyond. For example, this summer there was recall work to do, and I thought I needed an oil change so scheduled that at the same time. Noel checked the service history (as he always does before a service); turned out I didn't need the oil change, so he took it off the schedule before I arrived - and still offered me chocolate even though there was no charge for the recall work ;). For comparison, three years ago I moved to Corvallis and tried an oil change with the local German auto place; about 2 weeks later the engine light came on, first time ever, and that seemed not right, so I took the car back to MBC of PDX for diagnosis. Sure enough, a part that doesn't come loose by itself had been loosened. Noel handed me his card with the invoice for the diagnostic and 5-minute fix, and said if Horton's did not immediately repay me for it to call him directly and give them his card. They balked at first, but did repay me before I had to call him. Now I drive to Portland for service because I know that my car is being taken care of by ethical experts who know their stuff and care about their customers. Absolutely awesome people. More

Always the BEST Extremely satisfied with Chuck and the great service we received. If a loaner is required we can always get one. The car is always clean on pickup. Extremely satisfied with Chuck and the great service we received. If a loaner is required we can always get one. The car is always clean on pickup. They always complete service in a timely manner. More

This was one of the great car buying experience All the staff members that we interacted with, were very warm, respectful and knowledgeable in their area. They were co-operative with our needs and e All the staff members that we interacted with, were very warm, respectful and knowledgeable in their area. They were co-operative with our needs and ensured we (with our 2 kids) were well taken care of. Overall a great car buying experience. More

Exceptional service with sales and car services. Great customer service. Always feel welcomed and thoroughly enjoy the snack bar. The staff always go above and beyond to make sure I'm doing ok while Great customer service. Always feel welcomed and thoroughly enjoy the snack bar. The staff always go above and beyond to make sure I'm doing ok while waiting for my car. More

Mercedes-Benz of Portland top notch service I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone I’ve recently become a Mercedes-Benz of Portland customer and have nothing but praise for them. Great customer service all the way around. They’ gone above and beyond, I can’t thank them enough. More

Good service great buying experience Jenifer was the best sales person I’ve ever met I will never buy or recommend to anyone to buy anywhere els this was the best car buying experience my Jenifer was the best sales person I’ve ever met I will never buy or recommend to anyone to buy anywhere els this was the best car buying experience my family and I have ever had I’m so greatful to have had such a great sales person to help me through the scary process of buying a used car if you’re a customer reading this please go to jenifer first you won’t be sorry trust me best experience ever thank you!! More

Top notch customer service & a pleasure to do business with. I had an extremely positive experience last week with Mercedes-Benz of Portland. I decided I wanted to buy a Mercedes-Benz. Red exterior; black inte I had an extremely positive experience last week with Mercedes-Benz of Portland. I decided I wanted to buy a Mercedes-Benz. Red exterior; black interior; all the bells and whistles. I went online and one popped up. I asked a few questions and had an immediate reply from Jennifer Pasquini from this company. I had a car to trade in. The long and short of the story is – that within 36 hours I was going to purchase a new car from this dealership. All thanks to Jennifer’s responsive communications; willingness to work with me; exchange needed information, etc., no matter how late Friday evening was getting. The best part is yet to come. She said I could drive my car to the dealership on SW Naito Parkway and drive the new one home. Since it was Rose Parade day, I told her I really didn’t want to do that. She offered to deliver it to me in Vancouver, WA on Saturday morning. We picked a location. She was waiting for me when I arrived. She had all the necessary paperwork for the transaction. She fully and in great detail explained to me how the car operated. We went for a test drive. The exchange was completed seamlessly. I love my new red Mercedes! At the ripe old age of 75, I am quick to criticize customer service. I am also happy to compliment when warranted. Jennifer is a gold-star, over-the-top model of customer service and a credit to Mercedes-Benz of Portland. I will definitely recommend her and this company to anyone that is in the market for a new or pre-owned car. Kaye Masco More

Chan was great to work with! Chan made the whole process of purchasing the vehicle very smooth and easy. Already had the car picked out that I wanted and Chan completed the deal Chan made the whole process of purchasing the vehicle very smooth and easy. Already had the car picked out that I wanted and Chan completed the deal quickly. Great experience! More

Leased a new Mercedes Chan in sales and Chuck in service were simply the most wonderful two individuals I have ever had the honor of doing business with. My previous Merce Chan in sales and Chuck in service were simply the most wonderful two individuals I have ever had the honor of doing business with. My previous Mercedes (I bought at a non Mercedes dealership) had problems from the get go. On this last repair of over $8,000.00 worth of work bid, I asked Chuck for his help. He immediately recommended Chan and he was right on. Not only did they get me out of my current vehicle but into a lease for a 2017 C class all done in an afternoon. Chan even went as far as to bring the car to me while I was at work so I could test drive it. He has continued to follow up as has Chuck. I will never do business with anyone else again. Chan and Chuck are my guys! More