Mercedes-Benz of Portland
Portland, OR
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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The Owners Manual Review The scary part about buying a new car is learning all the new buttons & features! Dale did an excellent job explaining the features and how they work The scary part about buying a new car is learning all the new buttons & features! Dale did an excellent job explaining the features and how they work. He also had an inapt ability to tell when his 1 minute of attention span was up. I drove out to the dealership in my 2014 ML 350 BlueTec confident and feeling like I knew how to operate all the buttons! Good job Dale! In addition, I worked with Jodie for weeks looking for a very specific color and options. Turns out it was a unicorn, and we could not find one. I ended up getting the one I looked at in their dealership, and am confident it was meant to be. Jodie did a good job of providing service with out be pushy or opinionated. I really enjoyed working with her and feel like I can call her a "friend. Lastly, I worked with Mylee in the finance department. I initially choice the lease protection and added the cost into the contract. Changed my mind to just write a check for the amount the next day, and she gladly changed the paperwork and had me come and sign for the changes. On a scale of 1-5 for a rating... there needs to be a number 10. It was a great experience and I LOVE my new ML 350 Bluetec!! More
Rudest Experience to date Dale Acelar rudely informed me that my 22 year old daughter, before driving off the Portland Mercedes lot with her brand new Smart car purchase, shoul Dale Acelar rudely informed me that my 22 year old daughter, before driving off the Portland Mercedes lot with her brand new Smart car purchase, should have stood up to the Sales team and demanded that license plate brackets be screwed into her new car, or she should have "got a screw driver and done it herself." Clearly, customer service is not a priority at this dealership. That this dealership would send off a new client with no plate bracket, no holes to attach a bracket, no explanation of how to attach a bracket, and then expect her to drill? screw? holes into the back of her new car herself, is ludicrous. That this dealership would then rudely inform me that I have no grounds for concern, is icing. When an employee takes a defensive stance towards a customer, there's a problem. A simple "I'm sorry for your inconvenience" would have been so much easier. More
Buy from Ben, you won't be sorry you did I have been buying cars for more years than I prefer to admit and never dealt with a salesperson that i really cared if I ever saw again until I dealt I have been buying cars for more years than I prefer to admit and never dealt with a salesperson that i really cared if I ever saw again until I dealt with Ben. Even though both he and a service tech couldn't find the electric outlet in the back seat of my new Ml350 (chuckle), his salesmanship, attention to details and courtesy were above and beyond what I had encountered in the past at other dealerships. I traded in a 2007 Ml350 for a 2014 Ml350 and in 7 years when the warranty is up again, I hope Ben is still selling Mercedes Benz's so he can sell me the next one too! Steve Fisher More
Top-notch dealer with great customer service! Everything you would expect when purchasing a Mercedes-Benz! Bruce Stromenger is awesome. He is a very knowledgeable and straight-forward salesman. H Everything you would expect when purchasing a Mercedes-Benz! Bruce Stromenger is awesome. He is a very knowledgeable and straight-forward salesman. He worked hard to find just the right cars for my family which we love and we got them at a fair price. Andrew Plummer, the General Manager, is awesome as well. He was available and ready to assist with all aspects of the sales, finance and service of my vehicles. I highly recommend this dealer and will not hesitate to go back when it comes time to replace my vehicles. More
Terrific car buying experience! We traded our 2009 Mercedes for a new one. Our sales representative was awesome, Chan Saechao. And everyone else we met spoke or offered assistance. We traded our 2009 Mercedes for a new one. Our sales representative was awesome, Chan Saechao. And everyone else we met spoke or offered assistance. It was a terrific buying experience and we would highly recommend them. More
Awesome customer service and car buying experience I purchased a car two months ago. I was very impressed with this dealership and the professionalism that Bruce had dealing with me through the car pro I purchased a car two months ago. I was very impressed with this dealership and the professionalism that Bruce had dealing with me through the car process. I thank you very much for the pleasant experience in buying my car. I will be back!! More
Avoid salesman Mark Tower - everyone else is fantastic The best measure of a business is how they handle mistakes and problems. I ordered and placed a $1,000 down payment on a 2014 Smart Cabriolet in Fe The best measure of a business is how they handle mistakes and problems. I ordered and placed a $1,000 down payment on a 2014 Smart Cabriolet in Feb 2014. My salesman, Mark Tower, told me it would be delivered between late-April and mid-May, which was fine by me...who needs a convertible in Portland until May? In April, he told me it would be arriving in the port of LA on 16 May. I thanked him for his update and told him that I wanted to insure that, during dealer prep, a license plate holder was not screwed into the front plastic of the car as I intended to install a special mounting bracket myself. He assured me they 'never install front plate holders without customer request'. Memorial day came and went. No car. Impatient, I ask for an update. Mark responded with (and I should note, he -- like almost everyone under the age of 50 -- only writes texts from his phone.) 'since it is a 2015 it is not released yet. I'll let you know when they ship it north. If you are not satisfied you will get a full refund.' Angry at being treated this way, I complain to the General Manager. He immediately rectified the situation by giving me a free Smart Cabriolet loaner 'until my car arrives'. I drove that free (all I had to do was put gas in it) loaner for six weeks! When my car arrived the only thing wrong was a front plate holder had been installed with four screws. They are going to fix this mistake by swapping the front body panel from another car in their inventory while I get a free loner. All the people I worked with at Mercedes Benz of Portland, Smart Center of Portland, who were professional and wonderful and fantastic are: Andrew Plummer (GM), Dale Acelar, Crystal Barber, Ben Tait, and Mylee Burns. Avoid Mark Tower. More
Ladies trust Greg Zuccarello. He is a gem! As a wife and mother, the vehicles I have driven were utilitarian. Now, kids are gone, husband out of town, and I am going to buy a car I want! I had As a wife and mother, the vehicles I have driven were utilitarian. Now, kids are gone, husband out of town, and I am going to buy a car I want! I had planned to purchase a BMW 7 series with the salesman awaiting my call the following morning to make arrangements. My son encouraged my to talk with Greg Zucarello and off I went to Mercedes-Benz of Portland. I had not researched Mercedes and was completely ignorant as to the models and options. Greg knew the inventory, asked my several questions to understand what I would like and showed me variety of vehicles. He was knowledgeable and able to educate me on the differences of the various models and able to compare and contrast the options of each. He was kind, patient and respectful. I bought my "first car" that day. The process was fast and stress free. My husband.... well, he said he wasn't leaving town again. Seriously, he said he was appreciative that I met Greg who helped me through this process so I was able to purchase the vehicle I wanted. More
Out Standing Quality!!! Jeffrey Glavin, Went above and beyond his call of duty for us. We were very fortunate to have reached him when we called on the Lexus! Jeffrey,is ve Jeffrey Glavin, Went above and beyond his call of duty for us. We were very fortunate to have reached him when we called on the Lexus! Jeffrey,is very knowledgable,professional and very out going-which is all the attributes you want in a sales person. Thanks for all your help Michael & Mark Kirkland, WA More
2013 Smart Fortwo Passion Cabriolet Purchase Bruce Stromenger sold me a 2013 Smart Fortwo Passion Cabriolet and I couldn't be happier with the car, his service or the dealership as a whole. From Bruce Stromenger sold me a 2013 Smart Fortwo Passion Cabriolet and I couldn't be happier with the car, his service or the dealership as a whole. From start to finish, I did not feel pressured, but rather I felt I was educated and encouraged to ask questions until I felt confident in my decision. Even from first phone contact I was sent a detailed package of information on the Smart car choices as for models and the current leasing/financing options. Bruce also took the time to walk me through the package before I ever stepped foot into the dealership. I went in with the intent of leasing a vehicle and instead decided to purchase it because of the great price, quality service, the safety standards of the smart car and all of the special smart car perks. I never would have committed to buying this a vehicle without being 100% satisfied with the way I was treated. I wouldn't have chosen to go into debt if I didn't believe in the Smart Fortwo, Bruce and the dealership. I got a quality car, quality service/ guidance (note: I do not say salesman) and a quality dealership. I have never been more content or satisfied with a vehicle purchase. Bruce did right by me and I know he will do his best for you too so if you're looking, he's ready to listen and help you make a SMART decision. :) Sincerely, Candace More