Mercedes-Benz of Portland

Great communication, atmosphere and customer service. Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I reall Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I really appreciate his thoroughness. More

Great service, much quicker than estimated. my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a h my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a half. More

The best staff ever We have been taking our car here for years and he service is perfect every time . Chuck is the best goes above and beyond to make it as fast and easy We have been taking our car here for years and he service is perfect every time . Chuck is the best goes above and beyond to make it as fast and easy and always finds us a loner More

Best experience Andrew was friendly and attentive to our needs. He was very honest and never made us feel pressured. We could not have had a better experience. Andrew was friendly and attentive to our needs. He was very honest and never made us feel pressured. We could not have had a better experience. More

First Class Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first class and they care about the customer. More

No Nonsense Professional Service I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They washed the car and I was on my way. I was able to conduct business the whole time from their business center and had access to snacks and espresso. All of this and their excellent central location can't be beat. More

Mercedes Customer Service is TOP NOTCH I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which services I wanted after Jake explained each recommendation. Upon completion, I was sent a text asking what time I wanted to pick up my car and when I arrived my washed car was waiting for me. Jake is an amazing customer service representative who seems to generally care about my car and me. More

Service visit Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me via text when vehicle would be ready for pickup. There was no time wasted which is very important to my schedule. The service and location was exceptional. This is now our new service dealer of choice after moving to the area. More

CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be f I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be fixed at time of buying. But after buying the car, They have not fixed the chip on windshield. Car still have the same chip after multiple followups with the dealer. When i have asked for replacing the windshield, I am asked to give back the car to dealer. I did not understand, how can the dealer ask the car back. Once after selling the car to customer. Staff(Dale Acelar) at the dealership, do not have the customer service at all, they are treating very bad. CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND. I did contact their corporate Lithia Motors, They didnot fix the chip on the windshield too. I would not recommend buying the car at Lithia Motors More

They over deliver From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything profess From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything professionally. I'll be back for the next service! More