Mercedes-Benz of Portland

I went in to have a couple of recall issues taken care of and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and said, “The shop is backed up and that it looks like it will not be ready by 2pm. I will update you when we are close.” No big deal, stuff happens. When it was 4pm I received a text saying the car was still being worked on and it would be done, “late tonight.” I immediately sent a text to say that I was 45 minutes away from the dealership, and if I didn’t leave soon I was going to be facing a Friday night rush hour nightmare and would be challenged to get in there before they closed at 6pm. When I still didn’t hear back from anyone at around 5pm I tried calling. After being put on hold a couple times for a long wait and being hung up on another time, I finally reached someone on the fourth try. I was told I could keep the loaner overnight and pick my car up any time during business hours on Saturday. When I showed up and my car was finally pulled around on Saturday, I immediately noticed it was not washed as they told me it would be. I did not ask to have my car washed when I dropped it off, they told me it would be, so my expectation was that they live up to their word. Then after I got in to the car and began to drive I noticed my windshield had about a 6 inch crack in the windshield that was most definitely NOT there when I turned the car in. I turned around and went back in and was told that they took the information and someone would contact me on Monday. Monday came and nothing…same thing Tuesday. Finally on Wednesday when I hadn’t heard anything I had to call them – great customer service! I was told there was no way they did it and they wouldn’t be doing anything about it. I told Rod that if it was their loaner that I brought in with a 6 inch crack that they would be expecting me to pay for it. He said, “You’re probably right.” Nice double standard. So other than damaging my car, not washing it like they said they would, not communicating with me straight through the process, and taking over double the time they told me it would originally, I suppose they did ok! Horrible, horrible service!!! When they say, “Mercedes – the best or nothing” I wouldn’t expect that if you don’t get their best, that means you get nothing. Nice job guys! More

My husband and I had good expereince at Mercedes-Benz of My husband and I had good expereince at Mercedes-Benz of Portland and that has a lot to do with our wonderful sales associate Edward Kluwe. I sent My husband and I had good expereince at Mercedes-Benz of Portland and that has a lot to do with our wonderful sales associate Edward Kluwe. I sent an inquiry if a vehicle was still available that I found online, and Edward contacted me within the hour. We then scheduled a test drive for the weekend. Edward showed us how the car worked, we test drove it, and bought it! The enitre process from begining to end was good. We went in pre-approved from our Credit Union. Only to find that MB of Portland doesn't cuddle. But. It all worked out. I didn't feel like anyone was pushy, it was a good experience. More

Love the location (and the AMGs). We shopped around to other Benz dealers and other brand competitors. Ended up making a great deal with Chan on a GLS. other Benz dealers and other brand competitors. Ended up making a great deal with Chan on a GLS. More

Professional sales associate. Friendly and helpful. I was given a fair price. The car was clean and well cared for when I arrived. Great buying experience. given a fair price. The car was clean and well cared for when I arrived. Great buying experience. More

Working with Kenny was great. He took his time and helped us find the right mercedes for our family. He even spent time on the phone with me and a representative from mercedes me to get my login fixe helped us find the right mercedes for our family. He even spent time on the phone with me and a representative from mercedes me to get my login fixed. This is our second mercedes from mercedes benz of Portland. They have done the service on all our mercedes since we moved to Vancouver WA. Both sales and service have always provided great customer service to our family. I can't imagine going anywhere else. I'd also thank Brad who did our financial documents. He was very friendly, patient, and helpful. You have a great team at mercedes benz of Portland. We love our new GLS 450! Thanks again Kenny! More

Overall a great experience. Samuel was wonderful - he listened and quickly worked to find me the exact car that I wanted. This is my 4th car from Mercedes-Benz of Portland and I would highly recommend. listened and quickly worked to find me the exact car that I wanted. This is my 4th car from Mercedes-Benz of Portland and I would highly recommend. More

Courteous and quick service. I was given answers quickly and make choices about my buying experience without feeling pressured. Would come back again, thank you and make choices about my buying experience without feeling pressured. Would come back again, thank you More

Overall a great experience with a great salesman. A few frustrating delays that were not his fault. Car is wonderful and my second from this dealer. frustrating delays that were not his fault. Car is wonderful and my second from this dealer. More

There was an issue with the Jeep that i purchased, so i called and spoke to the Manager Duncan and he was so nice and very helpful. He rectified the situation immediately. I enjoyed doing business with thi called and spoke to the Manager Duncan and he was so nice and very helpful. He rectified the situation immediately. I enjoyed doing business with this reputable dealership. More

My sales person name does not appear in the ranking Joshua Rice. But he went the extra mile and found out how to operate systems on the car that others in the dealership did not know the car had. 5 STA Joshua Rice. But he went the extra mile and found out how to operate systems on the car that others in the dealership did not know the car had. 5 STARS ***** More