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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,495 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,495 reviews

August 13, 2024

Excellent and detailed service. Quick and timely service as well, in and out in a super timely fashion ! More

by HH III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive experience with Mercedes-Benz of Portland! We're glad to hear our team provided excellent and timely service. Safe travels ahead! We'll see you next time!

August 13, 2024

My service advisor is very attentive, knowledgeable, extremely helpful and professional. thank you for the wonderful experience. More

by STONE.ELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Mercedes-Benz of Portland responded

We're delighted to hear that your experience with our service advisor at Mercedes-Benz of Portland was wonderful. Thank you for the kind words and support!

August 11, 2024

Mylee and Edward were very easy to work with and made our car-buying experience a pleasure. More

by CHERYL39
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Kluwe
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Aug 14, 2024 -

Mercedes-Benz of Portland responded

Hi Cheryl, we are happy to hear that Mylee and Edward made your car buying experience easy and smooth. We will definitely pass the kind words along to our staff. Come see us again!

August 11, 2024

It was a pleasure to work with the team at mercedes of Portland.! Thanks for being there for me. More

by WEESEMOM10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave us a review! We appreciate your feedback. We love hearing that you had a great experience with us. Come see us again soon!

August 08, 2024

A used car we bought was kept an extra 8 Days beyond what we were promised. Getting in touch with Megan was almost impossible. We're still trying to get something fixed that should have been fixed during the More

by LIVEDINWAMENA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar
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Aug 12, 2024 -

Mercedes-Benz of Portland responded

We apologize for the delay and communication issues you experienced. This is not reflective of our usual standards, and we understand your frustration. Please reach out to us directly so we can address any outstanding concerns with your vehicle promptly. Thank you, Dale Acelar - Executive Sales Director - 503-525-6238

August 04, 2024

Best salesperson I’ve ever worked with. Finance manager was very unprofessional and inappropriate. I would not have pursued the sale if it hadn’t been for John. More

by ASHLYNYOSHIDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fox
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Aug 08, 2024 -

Mercedes-Benz of Portland responded

Ashlyn, thank you for your feedback. We're glad to hear John provided excellent service but are sorry about your experience with our finance manager at Mercedes-Benz of Portland. We'll address this internally to improve future interactions. If there is anything else you would like to discuss, please reach out directly. Thank you, Dale Acelar - Executive Sales Director - 503-525-6238

August 03, 2024

Our experienced was great. This dealership runs like a professional business. The sales representatives were helpful and courtesy. More

by GREGW2144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonte Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fox
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Aug 05, 2024 -

Mercedes-Benz of Portland responded

We're delighted to hear you had a great experience at Mercedes-Benz of Portland! Our team strives to provide professional and courteous service. Thanks for the positive feedback! See you next time!

July 17, 2024

Been reaching out to them for some issues but they haven’t contacted me back. More

by Rss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Davis, Bella Amador, Peter Do
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Jul 22, 2024 -

Mercedes-Benz of Portland responded

We apologize for the delay in communication and would like the chance to address your concerns personally. Please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

July 10, 2024

What was promised was not delivered and scheduling the appointment was itself a flawed process. More

by BENDERS1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Ramirez
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Jul 16, 2024 -

Mercedes-Benz of Portland responded

\We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

July 09, 2024

I have had wonderful service from Mercedes and usually deal with Andy Acevedo for Service and he has been wonderful. More

by NANCYROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive experience with Andy and the team at Mercedes-Benz of Portland! We're delighted to hear that our service has consistently met your expectations. Our team looks forward to seeing you again!

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