Mercedes-Benz of Portland

They were promises made, which were not kept. The communication was sporadic and generally very poor. The service person promise to get back to me I never did. He also promised to have a supervisor g communication was sporadic and generally very poor. The service person promise to get back to me I never did. He also promised to have a supervisor get back to me, who didn’t either. And rather than solving my issue proactively and constructively, he made excuses and said that he couldn’t get it done even though his predecessor was able to do just that. More

Quickly diagnosed and quickly repaired. Done right the first time. Very nice people.car done in time. Cost reasonable for MB dealer. Thanks for the excellent work. first time. Very nice people.car done in time. Cost reasonable for MB dealer. Thanks for the excellent work. More

First Class Dealership with excellent service and attention to detail. I was very impressed with the ease of scheduling my service and answering my numerous questions. attention to detail. I was very impressed with the ease of scheduling my service and answering my numerous questions. More

Alex.... Manager of Parts has always sold me the parts I needed JIT and if not in stock ordered them for expedited delivery... including special rear mats and front windshield shade when I purchased my MERC needed JIT and if not in stock ordered them for expedited delivery... including special rear mats and front windshield shade when I purchased my MERCEDES BENZ GL 450. More

After having my car for multiple days for service that I was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have no was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have not received a response. I really enjoyed the loaner and had planned on looking into a new lease, but at this point I am reconsidering. More

Always very courteous and responsive. They always keep you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! More

I came in on a factory recall on my vehicle. In fact there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for fu there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for future repairs. When I arrived and told the man greeting me and taking possession of my car he had no idea of the recall and had no intelligent advice. I told him what I had done and my conversation via MZB and showed him the mailer I received yet he still had no idea of what to do or say. He made no attempt to look into it and left me hanging with no progress or direction to go. I felt this to be very poor representation by this dealer and this personnel. I think I am being generous by giving a two star rating. I am very disappointed. More

The team did a great job on my car, and it was sparkling clean to boot. However, I was a bit disappointed that when I scheduled my visit I said I would wait in the lobby and was told that it would take 5 ho clean to boot. However, I was a bit disappointed that when I scheduled my visit I said I would wait in the lobby and was told that it would take 5 hours so I elected to get a ride to work. The car didn’t get touched until at least 5 hours after my appointment time and is was done 20-30 minutes later. More

Great service. I always feel valued. The staff at MB PDX are well trained and focus on customer satisfaction. Best dealership in area for sure. are well trained and focus on customer satisfaction. Best dealership in area for sure. More

Hey are always amazing & professional to deal with. I appreciate the quick intake fir service. The people on the sales floor are super... friendly, not pushy appreciate the quick intake fir service. The people on the sales floor are super... friendly, not pushy More