Mercedes-Benz of Portland

This dealership was great. There was no pressure from the salesman, they listened to me. Absolutely trustworthy. They were very professional and polite. The dealership made the whole buying experience easy, salesman, they listened to me. Absolutely trustworthy. They were very professional and polite. The dealership made the whole buying experience easy, quick, and painless. More

Trying to schedule a safety inspection has been impossible. Since the sale was complete, cannot get service to respond. The transaction itself was a great experience. impossible. Since the sale was complete, cannot get service to respond. The transaction itself was a great experience. More

I would highly recommend Mercedes Benz of Portland to anyone looking for a new or used vehicle. Samuel, Brad and the entire crew was professional and helpful through my purchase. anyone looking for a new or used vehicle. Samuel, Brad and the entire crew was professional and helpful through my purchase. More

Very nice and friendly people. So glad I came in that day, Ryan helped me out a lot with finding the perfect match to the car I wanted to buy. Walked in that day and came out couple hours later with a ne day, Ryan helped me out a lot with finding the perfect match to the car I wanted to buy. Walked in that day and came out couple hours later with a new purchased car. I couldn't have been more happier :) More

I have been working with Mercedes-Benz of Portland for many years. I have always had wonderful customer service and my last time in was no different. I worked with Fouad and he was a pleasure to work wi many years. I have always had wonderful customer service and my last time in was no different. I worked with Fouad and he was a pleasure to work with. He helped me find another wonderful Mercedes to drive. More

Quick and very hoodAsked for a quote and a car and was Quick and very hood Asked for a quote and a car and was able to get in and pick up car in three days with 45 min in the office. Quick and very hood Asked for a quote and a car and was able to get in and pick up car in three days with 45 min in the office. More

Chan was amazing. Make my experience so easy and was so pleasant to work with. We usually do business with Mercedes of Wilsonville but because of the amazing experience with Chan we came back and bought ou pleasant to work with. We usually do business with Mercedes of Wilsonville but because of the amazing experience with Chan we came back and bought our new car from Mercedes of PDX. More

Edward was fantastic! He explained everything clearly and made buying my first car on my own stellar! Would highly recommend them and thank you very much! made buying my first car on my own stellar! Would highly recommend them and thank you very much! More

I went in to have a couple of recall issues taken care of and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and said, “The shop is backed up and that it looks like it will not be ready by 2pm. I will update you when we are close.” No big deal, stuff happens. When it was 4pm I received a text saying the car was still being worked on and it would be done, “late tonight.” I immediately sent a text to say that I was 45 minutes away from the dealership, and if I didn’t leave soon I was going to be facing a Friday night rush hour nightmare and would be challenged to get in there before they closed at 6pm. When I still didn’t hear back from anyone at around 5pm I tried calling. After being put on hold a couple times for a long wait and being hung up on another time, I finally reached someone on the fourth try. I was told I could keep the loaner overnight and pick my car up any time during business hours on Saturday. When I showed up and my car was finally pulled around on Saturday, I immediately noticed it was not washed as they told me it would be. I did not ask to have my car washed when I dropped it off, they told me it would be, so my expectation was that they live up to their word. Then after I got in to the car and began to drive I noticed my windshield had about a 6 inch crack in the windshield that was most definitely NOT there when I turned the car in. I turned around and went back in and was told that they took the information and someone would contact me on Monday. Monday came and nothing…same thing Tuesday. Finally on Wednesday when I hadn’t heard anything I had to call them – great customer service! I was told there was no way they did it and they wouldn’t be doing anything about it. I told Rod that if it was their loaner that I brought in with a 6 inch crack that they would be expecting me to pay for it. He said, “You’re probably right.” Nice double standard. So other than damaging my car, not washing it like they said they would, not communicating with me straight through the process, and taking over double the time they told me it would originally, I suppose they did ok! Horrible, horrible service!!! When they say, “Mercedes – the best or nothing” I wouldn’t expect that if you don’t get their best, that means you get nothing. Nice job guys! More

My husband and I had good expereince at Mercedes-Benz of My husband and I had good expereince at Mercedes-Benz of Portland and that has a lot to do with our wonderful sales associate Edward Kluwe. I sent My husband and I had good expereince at Mercedes-Benz of Portland and that has a lot to do with our wonderful sales associate Edward Kluwe. I sent an inquiry if a vehicle was still available that I found online, and Edward contacted me within the hour. We then scheduled a test drive for the weekend. Edward showed us how the car worked, we test drove it, and bought it! The enitre process from begining to end was good. We went in pre-approved from our Credit Union. Only to find that MB of Portland doesn't cuddle. But. It all worked out. I didn't feel like anyone was pushy, it was a good experience. More