Mercedes-Benz of Portland

Excellent customer service. I will definitely recommend to a friend. Good communication. High quality work provided and friendly staff. Service was done on time as scheduled. Thank you! to a friend. Good communication. High quality work provided and friendly staff. Service was done on time as scheduled. Thank you! More

Overall, good place and good service . I will recommend this dealership for my family and my friends. Hopefully the next service will have a better experience. this dealership for my family and my friends. Hopefully the next service will have a better experience. More

The service was very good with time. Customer service was friendly. I would recommend for my friends to come to get service done in the future. friendly. I would recommend for my friends to come to get service done in the future. More

I had my ML350 serviced at this dealership and they were fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. More

Great customer service, loved the service we received! Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. More

Chan was incredible. Everything you could possibly want in a partner to buy a car. Kenny, who also sold me the car was the consummate professional and super diligent in getting the car ordered and delivere in a partner to buy a car. Kenny, who also sold me the car was the consummate professional and super diligent in getting the car ordered and delivered. These guys are BOTH awesome. Couldn’t have been better. More

Very helpfull but it seemed rushed. Which i understand. Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated More

Going above and beyond. Tom is always friendly, approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. More

Our salesperson, Josh, was great. But Jennifer who took care of our funding was another story. She was very unclear with things that needed to be signed after our purchase. We kept missing signature areas care of our funding was another story. She was very unclear with things that needed to be signed after our purchase. We kept missing signature areas and she kept sending back that we didn’t do it properly. It would have really helped to have a “please sign here” like docusign or when in person. We were also given a wrong second key for our vehicle. Jennifer said someone would contact me from sales (they never did). Almost a month after owning the vehicle Jennifer called me and said our funding never went through because we didn’t sign papers properly. I was heading out of town when she called and I told her I wouldn’t be able to access my back account until after the weekend. With no empathy and quite unnecessarily frank she said “well this needs to get taken care of now.” As if it was my fault she hadn’t caught those mistakes for a month. I was very frustrated and told her that and it was met with silence and didn’t address my frustration until I told her a second time. I mentioned the key again as well and she flippantly said she’d have someone contact me. My day had already been in chaos and her call and for lack of better terms, demanding I take care of it really put a bad taste in my mouth. The car we bought was the most special vehicle I’ve ever purchased but now the experience is shadowed by Jennifer’s lack of empathy, attention to details and customer service. I would still really like to get my key figured out. More

The service is outstanding. On time, accuracy, and cleanliness are top notch. This is my service department of choice. They entire group is well above par cleanliness are top notch. This is my service department of choice. They entire group is well above par More