Mercedes-Benz of Portland

Great overall experience, timely delivery, knowledgeable and friendly service advisor. The service was simply a regular service so not too much more to say but glad I brought the car to this dealer, issues and friendly service advisor. The service was simply a regular service so not too much more to say but glad I brought the car to this dealer, issues with a different dealership. More

First, Tom Maddox is amazing! Kudos to him! He is always available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing any and all problems. They are courteous and always provide a friendly ride - when I cannot wait at the dealership. Thank you! More

The detailers damaged the clear bra on my car, scratched the paint and did a lousy job on the inside. Only one key fob worked and I was basically told too bad about everything. I was told the key fob would the paint and did a lousy job on the inside. Only one key fob worked and I was basically told too bad about everything. I was told the key fob would be fixed/battery replaced but nothing. I love the car. Wish it was detailed without adding damage... Customer service was lousy, no accountability. More

Bought used vehicle and Appreciated they publish no haggle pricing (best price). Also appreciated it had full gas tank at purchase. Handling of finance paperwork required several follow ups, not sure haggle pricing (best price). Also appreciated it had full gas tank at purchase. Handling of finance paperwork required several follow ups, not sure why and perhaps finance contact was new to process. We got it done but took several emails on top of signing at dealership More

Terrible experience and customer service. My car took five days more than originally quoted and no one bothered to call me or communicate with me. Terrible customer experience I won’t be back five days more than originally quoted and no one bothered to call me or communicate with me. Terrible customer experience I won’t be back More

The service I had was excellent. Chris Cain always goes above and beyond to help me I give him the highest marks for great service above and beyond to help me I give him the highest marks for great service More

Bought a used car. Pre-inspection. Very early in the process. They were resistant to getting any of my requests done. Found problems w car. process. They were resistant to getting any of my requests done. Found problems w car. More

I purchased a used vehicle, and the way I was treated was as if I had purchased an expensive vehicle from your showroom. I was extremely pleased with the way my purchase was handled. as if I had purchased an expensive vehicle from your showroom. I was extremely pleased with the way my purchase was handled. More

Service, service, service. Mercedes Benz of Portland really takes care of the customer. Both the sales and service departments go the extra mile to take care of you. Financing was easy and painless. I h really takes care of the customer. Both the sales and service departments go the extra mile to take care of you. Financing was easy and painless. I have not experienced this at any other dealerships have done business with over the years including other Mercedes dealerships. If you live in the Portland metro are and are looking to purchase or service a Mercedes, skip the others and go to Mercedes Benz of Portland. More

Setting up the appt was great, but I had to call numerous times to follow up on the status. Found out the service advisor was on vacation. I was told another advisor would call to give me status, however times to follow up on the status. Found out the service advisor was on vacation. I was told another advisor would call to give me status, however no one called me back. More