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Mercedes-Benz of Portland
Portland, OR
2,355 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,355 reviews
December 04, 2021
Unwilling to negotiate- went over with salesman my declination off warranty, etc. He stated paperwork would be fed-ex next day. 3 days later I got a call from a Very woman in finance department who we declination off warranty, etc. He stated paperwork would be fed-ex next day. 3 days later I got a call from a Very woman in finance department who went over SAME warranty info. She was rude and insulted me when I declined extended warranty, oil changes for life, and tire care. One car was delivered- I noticed there was no paperwork in car ( closes off what I signed) and no temporary registration. I had to call salesman to have one sent down. A temporary registration sticker sent but no copies of sales documents. I asked sales man to send down and have left two separate messages for finance department with no response and no paperwork! It has been a month and still nothing- I realize I don’t but a Mercedes or a BMW but I also didn’t but a pinto- More
by CARA.RUETTGERS5
Verified Customer
December 04, 2021
Easy process to buy our first Mercedes on line purchase made simple as well delivered out of state. Thank you John for the special touch of adding a swag bag, Mylee for making the paperwork xxxxxx seamless made simple as well delivered out of state. Thank you John for the special touch of adding a swag bag, Mylee for making the paperwork xxxxxx seamless and especially Duncan for making sure we were completely satisfied. More
by RPCHENIER
Employees Worked With
Other Employees :
Duncan Ostrander, Duncan Ostrander
December 03, 2021
Very good sales staff led by a very well seasoned executive general manager, well done executive general manager, well done More
by GREG.MIRECKI
Employees Worked With
Other Employees :
Thomas Maddux, Nickolas Kalantari, Duncan Ostrander
December 03, 2021
All staff at the Portland dealership were very friendly and helpful. My wife and I had a great experience. We really appreciate the great level of service we were provided and helpful. My wife and I had a great experience. We really appreciate the great level of service we were provided More
by Scott
December 03, 2021
Great people! Always treat the customers well. Great deals and very helpful! Won’t go to another dealership. deals and very helpful! Won’t go to another dealership. More
by LISAMD1972
December 02, 2021
These folks are sooo awesome! They know what my car needs and they take care of it. They tell me about any future service and how much it will cost. needs and they take care of it. They tell me about any future service and how much it will cost. More
by JEANMAYBELL
Employees Worked With
Adrian Sanchez Vargas, Mark Tower
December 02, 2021
Andrés worked really hard to make sure I ended up with a product I was happy with (new wheels/ rims). I’m so thankful for his hard work and research. product I was happy with (new wheels/ rims). I’m so thankful for his hard work and research. More
by Ansley27
Employees Worked With
Andrés Acevedo
December 02, 2021
This is my first Mercede car. I love this car so far. Andrew who was the sale person that introduce me the car and he had done amazing sale service. Much appreciated to Andrew Fox. Andrew who was the sale person that introduce me the car and he had done amazing sale service. Much appreciated to Andrew Fox. More
by K_LE0123
Employees Worked With
Andrew Fox, Nickolas Kalantari
December 01, 2021
I will grant them leeway in being severely short staffed, though there were plenty of idle sales staff. However, the sense of being ignored is unacceptable and there was no improvement in the service follow though there were plenty of idle sales staff. However, the sense of being ignored is unacceptable and there was no improvement in the service follow up More
by ORFALYr
Employees Worked With
Christopher Cain
