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Mercedes-Benz of Portland

Portland, OR

4.2
2,497 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,497 reviews

April 28, 2022

Their customer service is wonderful very caring and friendly. They also don’t have you going unattended for a while which is amazing! More

by Gerardo Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Mercedes-Benz of Portland responded

Hi Gerardo, Thank you for the 5-stars and sharing that you experience wonderful 5-star, caring, and friendly service during your visit!

April 28, 2022

Mark was great. I came in and the end of the day and he got someone over to look at the break light right away. More

by SVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Apr 29, 2022 -

Mercedes-Benz of Portland responded

We appreciate the 5-star feedback, Sven! Thank you for the compliments to Mark who accommodated your visit resulting in the timely repair of your brake light.

April 26, 2022

Great Service, friendly fare employees, especially Tom Maddux who goes out of his way to take care of the customer. More

by VINCEMCHORSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
Apr 28, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to earn your business, Vince! Thank you for the compliments about Tom, our team, and the great, friendly service you receive as our customer.

April 25, 2022

Very Good customer service. To expensive to repair a vehicle and parts are to costly. More

by Donteburrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Apr 27, 2022 -

Mercedes-Benz of Portland responded

Hi Donte, Thank for the 5-star compliments regarding our great customer service!

April 25, 2022

Very easy to work with. Throughout the service, they communicated with me and let me know where they where at with the progress. More

by CARMCCOOPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
Apr 28, 2022 -

Mercedes-Benz of Portland responded

Thank you for confirming your excellent experience due to the ease and consistent communication throughout the process.

April 25, 2022

My advisor was easy to work with and very understanding. I appreciate his help very much. More

by LISAWEINSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Abujamous, Mark Tower
Apr 28, 2022 -

Mercedes-Benz of Portland responded

We appreciate your patronage, Lisa! Thank you for the 5-star satisfaction rating and sharing your enjoyment of working with your service advisor.

April 25, 2022

Knowledgeable, efficient service. I trust MB of Portland to take Good care of my investments. I presently own two MBs’. An SL450 and a GLC 300.. I have also purchased five car More

by RWELLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Mercedes-Benz of Portland responded

We appreciate your customer loyalty and trust in our ability to provide knowledgeable, efficient service. Thank you for the 5-stars!

April 24, 2022

Very friendly staff and professional. Had to wait for my truck since it was at the other lot, thought it would be ready at the dealership since they knew I was coming in the morning. More

by EDGAR44.1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan Ostrander
Apr 27, 2022 -

Mercedes-Benz of Portland responded

Thank you for your patience and feedback, Edgar. We are happy to know everything worked out well!

April 23, 2022

Service was efficient and they answered my questions in a timely manner, and followed up as necessary. More

by ORBBRO
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2022 -

Mercedes-Benz of Portland responded

It is our pleasure to earn your business! Thank you for the confirmation that your positive experience was due to the efficient and complete service received.

April 22, 2022

Very pleasant experience. They let me know what needed to be repaired and the level of importance. I appreciate they were not pushy as well. More

by POGOPDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Soprito
Apr 23, 2022 -

Mercedes-Benz of Portland responded

Cheers to a pleasant, 5-star experience! It delights us to know you are a happy customer thanks to your vehicle receiving urgent, proper care from team.

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