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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

November 13, 2024

The service level is much less impressive than when I bought my car in 2015. Hard to get anyone on the phone, schedule service, and when I did get it scheduled they didnt allow enough time to complete it More

by KSPATHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 14, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience. It's disappointing to hear that our service didn't meet the standards you've come to expect since 2015, and I apologize for any inconvenience caused by scheduling issues. We're committed to improving and would appreciate another chance to serve you better in the future. If there's anything specific you'd like us to address or discuss further, please feel free to reach out directly at Eric Trueblood - Service Manager - 503-228-8351

November 13, 2024

We have owned Mercedes cars for over 15 years. We live in the Bay Area. I went up to Portland to help my daughter get her Mercedes serviced at Mercedes Portland. Hands down the worst experience More

by GSMITH35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Ramirez
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Nov 14, 2024 -

Mercedes-Benz of Portland responded

I'm truly sorry to hear about your experience with the service department. It sounds incredibly frustrating, especially given your long history with Mercedes vehicles. We strive for accuracy and efficiency in our services, so it's concerning to learn that we fell short here. Please reach out if you'd like us to look into this further or address any other concerns you may have. Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 11, 2024

Fast and efficient. I go here every time that i need my oil changed and service More

by Smac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Nov 14, 2024 -

Mercedes-Benz of Portland responded

Thanks for the kind words and feedback for our team. We are happy to hear that you received fast and efficient service during you last visit with us. Please let us know if there is anything we can do for you in the future!

November 11, 2024

I have been a client for 25 years and this last car was a nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you More

by KATHIEGAMBINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Scorcio
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Nov 14, 2024 -

Mercedes-Benz of Portland responded

Kathie, I'm truly sorry to hear about your recent experience and the frustration with the battery issue. We value long-term clients like you immensely and would appreciate a chance to make things right. Please reach out when convenient so we can discuss this further. Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 08, 2024

the work is very high quality (imho). But the costs are very high; my wife and I have a very limited budget. More

by k7ew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
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Nov 13, 2024 -

Mercedes-Benz of Portland responded

Thank you for your feedback. We're glad to hear that you're satisfied with the quality of our work, but we understand concerns about costs on a limited budget. Please feel free to reach out so we can discuss any options or solutions that might better fit your needs. Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 07, 2024

Folks are quite responsive and professional John went over and beyond in helping deliver the car ! More

by EQEOwner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darien Turner
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Nov 08, 2024 -

Mercedes-Benz of Portland responded

We are so happy to hear of your last visit with us! Enjoy your new car, we'll see you again soon!

November 04, 2024

Very clean, staff were professional. My service was done quickly and I've had no issues since. 10/10 would visit again. More

by CKEYSER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
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Nov 05, 2024 -

Mercedes-Benz of Portland responded

Thank you for the fantastic feedback! We're delighted to hear that your experience at Mercedes-Benz of Portland was smooth and professional. We look forward to welcoming you back in the future!

November 04, 2024

I was unhappy with the condition my car was left in after my last repair. More

by CIAOENRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Ramirez
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Nov 08, 2024 -

Mercedes-Benz of Portland responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 03, 2024

Fine service. Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Nov 05, 2024 -

Mercedes-Benz of Portland responded

David, thank you for your feedback. We're glad to hear that our team at Mercedes-Benz of Portland was able to resolve your issue professionally despite the busy environment. We appreciate your understanding and support!

November 02, 2024

They were helpful, accommodating. Saved more money. I already had a loan and they got me a better one on my terms. I also need to thank them again. I drove 5 hours and wasn't disappoi More

by JBIVISON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Vannelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Aldrich, Eldina Omerovic
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Nov 05, 2024 -

Mercedes-Benz of Portland responded

JBIVISON, we're delighted to hear that our team at Mercedes-Benz of Portland could assist you in securing a better loan and make your long drive worthwhile. Thank you for choosing us and sharing your positive experience!

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