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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,501 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,501 reviews

July 27, 2022

Tom- Was very helpful and ensured we had all our questions answered and was very organized. More

by deborah.dimoff
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux
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Jul 28, 2022 -

Mercedes-Benz of Portland responded

Our team sets high standards to ensure they are being helpful, organized, and always ready to answer our customer's questions. Please do not hesitate to let us know if we can be of any other help, Deborah.

July 26, 2022

We only needed new key batteries. As usual, they were awesome and replaced our batteries immediately and sent us on our way! More

by JEANMAYBELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't know the young man's name., Mark Tower
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Jul 27, 2022 -

Mercedes-Benz of Portland responded

Hi Jean, thank you for stopping in with this small need. Our team is happy to have gotten you back on the road as quickly as possible.

July 25, 2022

Terrible customer service. Would not honor a pre-negotiated service call Contracted at purchase. Scammed. More

by KM1023MERTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duncan . Sales manager, Mark Tower
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Aug 16, 2022 -

Mercedes-Benz of Portland responded

Good afternoon, after review of your concern, we see that you scheduled an appointment for Service "B". During arrival, your service advisor informed you of the pricing for the service. You mentioned to the advisor that you had a package that covers maintenance. The package that was given to you at no charge when purchasing the vehicle had expired. It expired on 8/4/21. The vehicle was also two years past due for service. Your last service being on 11/17/20. The dealership is not able to honor an expired contract. This information was provided to you by management over the phone. For the ownership and maintenance responsibilities, please refer to your owners manual.

Aug 17, 2022 -

KM1023MERTENS responded

Hello, that’s is what I was told. But at no time was I informed that this service came with an expiration date. I do not put alt of miles on my car . The miles on my odometer were not at the required miles due for this service. I made the appointment when my computer on mt car told me I was due for a B service. I see that you do not honor your contracts. Your company bends the rules to suit you and not the the customer. I would think that you would want to have a good relationship with your customers. I guess I am wrong. It’s all black and white to you and that’s it. Your right the customer is wrong. I would of been surprised if I had gotten a positive response from you. I will not be doing any other business with you. And you can bet I will tell others about the bad customer service I did not receive . Sorry in thinking that honoring one service that I was promised would of really hurt your business. What ever happened to good will and honestly when buying a car! I guess I learned an expensive lesson. I will not be back to your dealership!.

July 24, 2022

Very smooth transaction even though we were on different sides of the country! And the follow through was great! More

by RCHIZZ22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Levias
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Jul 25, 2022 -

Mercedes-Benz of Portland responded

Hi there, Thank you for choosing Mercedes-Benz of Portland, and for taking the time to leave us a positive review! We are so glad that we could be of service to you, even across the country, and we hope to work with you again down the road.

July 24, 2022

Friendly and helpful. No pressure sales. Had inventory that mostly hit what we would have ordered More

by STEVEN.BORRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan. 5 stars, Nickolas Kalantari
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Jul 25, 2022 -

Mercedes-Benz of Portland responded

Hi Steven, Thank you for taking a moment to leave us a positive review! We are so glad that we could help you find the perfect vehicle, and we look forward to working with you again down the road here at Mercedes-Benz of Portland!

July 22, 2022

Had my car towed in with a flat and they took great care of me. More

by janclausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Jul 25, 2022 -

Mercedes-Benz of Portland responded

Hi there, Thank you for taking the time to leave us a positive review! While I am sorry that your car had a flat, I am so glad that we were able to be there and help you fix the issue. We look forward to working with you again down the road!

July 20, 2022

Found problem not easy to find. Relatively inexpensive repair. Ready ahead of schedule. Thanks Mark More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jul 21, 2022 -

Mercedes-Benz of Portland responded

We appreciate your review! We're glad Mark could repair your vehicle at a decent price. Hope to see you again in the future!

July 20, 2022

Everyone was very helpful and nice. Great Customer Service. This is the location i recommend! More

by NIAJOY2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nickolas Kalantari
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Jul 21, 2022 -

Mercedes-Benz of Portland responded

Your review made our day! Thank you for choosing Mercedes-Benz of Portland. We look forward to serving you again!

July 18, 2022

They were short staff but still provided exceptional Mercedes Benz service why go anywhere else. More

by CHERICLOSE37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Mark Tower
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Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Cheri, I'm happy to see our team was able to provided you with the same high-level care despite it being a busy day. Thank you for trusting Mercedes-Benz of Portland to assist you.

July 17, 2022

The service advisor took particular care to fully understand the issue I was having with the car. He had the necessary work done quickly and followed up a week later to ask that I bring the car back More

by PAUL@WESTERNMEALSLLC.COM
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Paul, I'm happy to see our team went above and beyond to ensure we provided a quality fix to the issue you were experiencing with your vehicle. We couldn't be happier to read about your service experience. Please keep our team in mind for any future maintenance needs.

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