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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,502 reviews

August 12, 2022

Bill was $4600 plus. And then you bill another $9.42 for gas in the loaner. You didn’t send me a refund for over filing the last time I had a loaner! In the future I wi More

by ARTC120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Avanzado
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

Mercedes-Benz of Portland responded

Good morning, we are sorry to hear you are disappointed that you were charged for fuel. Our loaner policy is listed on our website for transparency to all of our clients. This is also reviewed with all of our clients by our service advisors and the policies are listed on the contract that you sign when getting into a loaner vehicle. The loaner policy is also posted on our advisor's desk as well. All clients are responsible for the fuel used while in the loaner vehicle. Feel free to review our loaner policy at https://www.mercedesbenzportland.com/service/shuttle-loaner-vehicle-pick-up-delivery/ We are glad to hear the rest of the service went well. For any other questions, feel free to reach out to our service line at 503-273-8035.

Aug 16, 2022 -

ARTC120 responded

You did not send me a refund when I put too much in the previous time! And the rest of your service sucked

August 12, 2022

The service at Mercedes Benz of Portland has always been thorough, prompt, and without headaches! More

by CHRIS.ILAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
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Aug 14, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave your thoughtful feedback. It's a pleasure to know that you always have a prompt and stress-free service experience with us. We look forward to providing you with great service again here at Mercedes-Benz of Portland when you need us.

August 11, 2022

Sent incorrect info to me dmv. . Also sent it to the wrong location after requiring me to give them the right address, phone number abs location that I wanted the registration to go More

by AVICKNAIR2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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Aug 15, 2022 -

Mercedes-Benz of Portland responded

Hi Avicknair, I’m sorry to learn of miscommunication on behalf of our team and would like to assure you this was not our intention. Please don’t hesitate to reach out to me directly should you need further assistance. I hope our team will have the opportunity to regain your confidence in the future. 503-525-6241 Duncan Ostrander Sales Manager

Aug 15, 2022 -

AVICKNAIR2 responded

Thank you too your finance department for fixing the issue.

Aug 30, 2022 -

Mercedes-Benz of Portland responded

Hello - we are so happy to see our team was able to get this resolved for you, and we would like to thank you for taking the time to update your feedback. We hope you will consider returning to Mercedes-Benz of Portland in the future.

August 11, 2022

Mark was very professional he took his time and explained my automotive needs thank you. More

by CHERICLOSE37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Aug 12, 2022 -

Mercedes-Benz of Portland responded

Thank you for trusting us with your vehicle and choosing Mercedes-Benz of Portland. We are thrilled to learn our Service Team was professional and informative during your recent visit. Let us know if there is anything else we can help you with.

August 10, 2022

Good and humble agents. Smooth buying process. Good collection of vehicles. Reasonable extended warranty prices. Recommended. More

by smun9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Raymer
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Aug 12, 2022 -

Mercedes-Benz of Portland responded

Thank you for this amazing review and recommendation. Our Sales Department strives to provide the most humble interactions, smooth purchasing experiences, and reasonable prices. Mercedes-Benz of Portland welcomes you back for your future automotive needs.

August 09, 2022

First thing after I did received my car was I pulled the oil dipstick and Oil was over a quart low Makes me wonder if they changed it at all.. Plus passenger side of car was dirty like it was driven thro More

by kalaeboi
Recommend Dealer
No
Employees Worked With
No one sou
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August 09, 2022

Quick and responsive to my concerns. Solved all problems I had had for a while. Super thankful More

by RIORJ64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Aug 10, 2022 -

Mercedes-Benz of Portland responded

At Mercedes-Benz of Portland, customer satisfaction is our main goal, and it pleases us to receive your positive review. Our Service Team is glad that we could help you out. Please feel free to contact us again for all of your auto-related needs.

August 08, 2022

They scheduled a service for a car I don’t drive. They failed to solve the issue in advance even when I called and made them aware. I never got a call back as they promised. I had to reschedule and a More

by ALEXANDER SCHNACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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August 06, 2022

Special thanks to Mark, my service advisor trust worthy and attentive. .will not hesitate to repeat for my future service needs. More

by AWADAMJ
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Aug 08, 2022 -

Mercedes-Benz of Portland responded

We are thrilled to know that you trust our Service Team with your automotive needs. Mercedes-Benz of Portland would be delighted to provide you with more attentive care.

August 05, 2022

The dealership was clean and welcoming. The service advisor keep me informed. Refreshments were available. More

by jlbrannon@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod S
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Aug 06, 2022 -

Mercedes-Benz of Portland responded

Thank you for letting us know we provided you with a comfortable and attentive service experience. We look forward to assisting you again here at Mercedes-Benz of Portland.

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