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Mercedes-Benz of Portland
Portland, OR
2,498 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,498 reviews
Verified Customer
November 05, 2022
The entire team was great! But Samuel was the reason why we came back to purchase our Mercedes! He made it possible by giving us options and educating us. He wasn’t pushing for But Samuel was the reason why we came back to purchase our Mercedes! He made it possible by giving us options and educating us. He wasn’t pushing for a sale which I appreciated and I didn’t feel pressured at anytime. More
by Anthany Long
November 05, 2022
I would like to point out three different people for excellent customer service: Nick Kalantari for staying in consistent touch with me, Jennifer Joseph in the financial office who did an outstanding jo excellent customer service: Nick Kalantari for staying in consistent touch with me, Jennifer Joseph in the financial office who did an outstanding job during the contract process, and Alvin of course, my salesman who was warm and friendly and very easy to deal with More
by PRS596.TRAVENS
Employees Worked With
Nickolas Kalantari, Duncan Ostrander, Alvin Joswick, Jennifer Joseph
November 03, 2022
When scheduling my service, I requested a ride to work not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just o not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just over 3k miles. When I finally when in for my appt, the service rep was cold and unempathetic. I was informed There was a piece of tape lodged in the vents and it would be $225 to remove it. I asked for the piece of tape and was shown but wasn’t allowed to touch it. Service rep All of a sudden showed empathy with a warm tone in his voice when he told me he talked with management, and how he just couldn’t see how we can charge me… the. Tone changed when he knew a survey could be sent to me. Between my spouse and I over the past 12yrs, we’ve purchased and/or leased 7 vehicles… this was the most absolute worst service we have ever received hands down. This is Mercedes. With so many other options, this really got to me More
by ABEL97203
Employees Worked With
Sean Popplewell
November 01, 2022
They are very professional and they listen to my concerns. They helped fix another problem that showed up while being there for an oil change. They go above and beyond to make sure my car is in exce concerns. They helped fix another problem that showed up while being there for an oil change. They go above and beyond to make sure my car is in excellent shape. More
by Fla
Employees Worked With
Mark Tower, Mekonnen Wossene
November 01, 2022
Acted surprised that I came for my appointment and even though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't c though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't care whether you're a returning customer or not. You also cannot sell your lease and are forced to buy it first, appointments are a month ahead and the whole feel is 82nd now adays. No incentive whatsoever other than taking your money. More
by FARAHMUSTAFA123
Employees Worked With
Nickolas Kalantari, Mark Tower
November 01, 2022
I bought a certified car in September and was told they would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an ap would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an appointment for October 17. About an hour into the appointment I was told the key had not came in and that it was in back order. I waited a whole hour before someone noticed that! Really -( I was also given a number to call and text, when I text the number no one has ever responded. I haven’t received good service. I hope someone will reach out to me once the key finally comes in. Outside of that the sales department treated me very well. More
by Latoshalewis2003
Employees Worked With
Alvin Joswick
