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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,498 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,498 reviews

November 17, 2022

Good service. Nice people. BUT my estimated wait times were never even close to actual. More

by PAUL.BOURINSKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2022

Great service experience , I new what I wanted and Samuel helped made it happen very satisfied!! More

by JCUELLAR9039
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duncan Ostrander, Samuel Kim, Jennifer Joseph
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Nov 18, 2022 -

Mercedes-Benz of Portland responded

Hello! Thank you for not only taking the time out to leave a review but for also shouting Samuel out! I know he will appreciate this once he sees it! We are so glad to read that you endured great service and hope that you will continue to consider us for future dealer needs.

November 15, 2022

Every time I bring my car in, I spend a lot of money and something new mysteriously happens. I’m still waiting to hear back from the service tech. I’ve reached out 3 times and have yet to receive a response More

by ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Popplewell
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November 15, 2022

The man who checked me in was very condescending when I was trying to explain my concerns w/ the car and quite rude. More

by willbelike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get a name
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November 13, 2022

MB Portland is a great dealership. This is the 3rd new vehicle we have received from this dealership and Tom Maddux makes every delivery memorable and a pleasure. Keep up the great wo More

by EUGENE.BERG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux, Jennifer Joseph
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Nov 14, 2022 -

Mercedes-Benz of Portland responded

Thanks for this great feedback, Eugene. We truly appreciate your loyalty to Mercedes-Benz of Portland over your past 3 purchases, and hope you are enjoying your new car thus far! Tom and the rest of our team are here to assist you should any future automotive needs arise.

November 12, 2022

Work was done as scheduled. Workers l believe did there job How would l know? More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Mercedes-Benz of Portland responded

Hey Robert, thank you for taking the time to share this kind review. Our team is happy to have completed your vehicles maintenance as scheduled, and we hope to have the opportunity to work with you again in the future.

November 11, 2022

Everyone was kind and helpful during my recent visit concerning a recall issue with the brake booster on my 2008 ML350. The service was completed fast and efficiently. Sincerely, Todd Eagle More

by Toddeagle7
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Recommend Dealer
Yes
Employees Worked With
I apologize but I don’t remember the two gentlemen that helped me. They were both kind and helpful.
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Nov 11, 2022 -

Mercedes-Benz of Portland responded

Hi Todd, thank you for scheduling your recall service here at Mercedes-Benz of Portland. We are happy to have gotten you and you ML350 back on the road as quickly as possible.

November 11, 2022

And he was clear and concise about the work that was to be done, and it was done in a timely manner More

by Will Farra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Mercedes-Benz of Portland responded

Hi Will, thank you for sharing your experience here at Mercedes-Benz of Portland. Our team enjoyed working with you, and we look forward to your next visit.

November 10, 2022

Took care of service on car and was delivered clean. Had trouble with getting a loaner car and with billing as they had trouble with their internal systems which caused me to be there for over an hour w More

by fishingfinn
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Ellett
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Nov 10, 2022 -

Mercedes-Benz of Portland responded

Hi Finn, we would like to apologize for the technical difficulties we experienced during your visit, thank thank you for your patience. Your business is greatly appreciated and we hope you will consider returning to Mercedes-Benz of Portland for any future needs.

November 10, 2022

Great service. Easy to schedule. I would totally recommend Mercedes Benz of Portland. Good people. More

by GILESBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Portland responded

Thank you for recommending our team! We are pleased to know your visit was easy to schedule and the you were provided with great service. We hope to have you back at Mercedes-Benz of Portland in the future.

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