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Mercedes-Benz of Portland
Portland, OR
2,497 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,497 reviews
December 02, 2022
Very professional, thorough, and courteous. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. More
by Amy Schuler
Verified CustomerEmployees Worked With
Kenny Levias, Mark Tower
December 02, 2022
I was very displeased with 90 percent of my experience with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I al with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I also paid for shipping twice and have not been reimbursed nor does anyone care to contact me about my issues. Not the dealer I would recommend. The finance lady was the only good person to work with. More
by FIREMAN1021
December 01, 2022
Great customer service. The service department goes above and beyond to help and the sales team is great at providing information and following up. The service department goes above and beyond to help and the sales team is great at providing information and following up. More
by KIMBERLY3974
Employees Worked With
Samuel Kim, Mark Tower
December 01, 2022
Great service! We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty f We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty factor but the sales manager took care of it for us, which was much appreciated. This is a great dealership-the people and the service are both excellent. Thank you! More
by CAROLEMERY
Employees Worked With
Michael Graham, Ryan Ellett
November 27, 2022
Unfortunately my last few visits to Mercedes of Portland have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a recently purchased used car. Once approved, I felt it was a "favor" to give me a loaner. I had two dead keys that were replaced when I recently bought it, told they had one new battery? My car was damaged (dented) during the visit, who ever heard of that? When I complained was told "but we are replacing with new parts". Ummm, as expected. And last my car was returned totally dusty on the inside...not sure it was washed. Really disappointed. More
by SUSAN.SMARTI
Employees Worked With
November 26, 2022
Super easy process! Very patent with me even though I had to renew my license on the fly! Very patent with me even though I had to renew my license on the fly! More
by KP
November 24, 2022
Mercedes of Portland is helpful, no pressure and great to work with, they are respectfully to women and to what is needed. They are kind and welcoming without pressure- work with, they are respectfully to women and to what is needed. They are kind and welcoming without pressure- More
by CSELLARDSRECK
Employees Worked With
Nickolas Kalantari, Ryan Ellett, Jennifer Joseph, Sean Popplewell
November 24, 2022
My car was dropped off at 11am. After shuttling me to the dealership and having me wait an hour and a half, at 5:30pm they finally looked at my car, decided the initial repairs were After shuttling me to the dealership and having me wait an hour and a half, at 5:30pm they finally looked at my car, decided the initial repairs were not good enough, and sent me home in a rental. The next day, magically, the car is actually fine, and they can do the alignment. I would have appreciated more transparency. Why was the car suddenly okay? The also did all four tires for the alignment, even though the repair shop and my insurance had said it just needed the front two aligned. This meant we had to put in a supplemental claim to my insurance. More
by bailey.pederson
Employees Worked With
Sean Popplewell
