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Mercedes-Benz of Portland
Portland, OR
2,492 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,492 reviews
April 09, 2025
First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More
by Matthew
Verified CustomerEmployees Worked With
Other Employees :
Rebecca is the advisor
April 08, 2025
It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More
by kp
Employees Worked With
April 07, 2025
We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More
by BARRY39
Employees Worked With
April 06, 2025
Great experience! I would definitely buy another car from them. My salesperson was very knowledgeable and helpful! I would definitely buy another car from them. My salesperson was very knowledgeable and helpful! More
by ISU90
April 03, 2025
Salesperson was ok. F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tri F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tried to fleece me. Luckily, I spent time in my earlier life in the car business. More
by soltafari
Employees Worked With
Richie in sales. Dalton in F&I
April 01, 2025
It is a good dealership. I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the c I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the car was there over night. More
by MESPINOSA
Employees Worked With
March 31, 2025
Great service, friendly people. No pushy salesman. This is my second purchase with John. Recommend everyone who is looking for a Mercedes. No pushy salesman. This is my second purchase with John. Recommend everyone who is looking for a Mercedes. More
by VLAD
Employees Worked With
March 30, 2025
Horrible experience. I purchased a used vehicle that was nearly brand new from Mercedes Benz of Portland. I test drove it then called a few days later and was told the pr I purchased a used vehicle that was nearly brand new from Mercedes Benz of Portland. I test drove it then called a few days later and was told the price is the listed price. I came in the next day at it was $2k higher than the listed price for an added paint protection and security feature that were never mentioned. I still purchase the car. Drive it home and it leaves a large oil stain in my driveway. Next day they send the car to the manufacturer for the repair under warranty. I get the car back 3 weeks later, Mercedes dealer was zero help. I then notice the hood is slightly misaligned. At this point I’ve only had the car in my possession for 1.5 days. I call Mercedes and two days later they tell me they won’t fix it. Lesson learned. You would probably get better service and help from a dealer on 82nd Ave. More
by Mikejones45
March 27, 2025
Mitch gave us a fair price for the vehicle and the transaction was fairly fast. We were treated with respect and there was no pressure to pay for things we didn’t think we needed transaction was fairly fast. We were treated with respect and there was no pressure to pay for things we didn’t think we needed More
by Rudy
Employees Worked With
March 27, 2025
I recently visited Mercedes-Benz of Portland and had a smooth, professional experience from start to finish. The staff was knowledgeable and respectful, and they took the time to answer my questions witho smooth, professional experience from start to finish. The staff was knowledgeable and respectful, and they took the time to answer my questions without pressure. The facility was clean and well-organized, and I appreciated the transparency throughout the process. Overall, a solid experience that reflects the high standards of the Mercedes-Benz brand. More
by MARK@INTAC06.COM
Employees Worked With
Maurice
