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Mercedes-Benz of Portland
Portland, OR
2,601 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,601 reviews
October 17, 2025
In late June after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz o our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. We haven't had our van for almost four months. Horrible business practices! Is this the right way to treat a customer? More
by deb
Employees Worked With
Other
October 16, 2025
Service was great. My advisor was super awesome. Fixed fast, same day service. Couldn't ask for a better experience My advisor was super awesome. Fixed fast, same day service. Couldn't ask for a better experience More
by steve.schindler84
Verified CustomerOctober 13, 2025
Jesus provided me with exceptional customer service. He's very knowledgeable about Mercedes and represents the brand well He's very knowledgeable about Mercedes and represents the brand well More
by CRLPNN
October 12, 2025
After our car was serviced, they sent me the wrong video of a different car. Also, I’ve tried two emails and two phone calls asking about repairing a license plate holder and no one has responded. of a different car. Also, I’ve tried two emails and two phone calls asking about repairing a license plate holder and no one has responded. More
by montereysoftail
Employees Worked With
Don’t remember
October 11, 2025
Past experiences good. Most recent poor. We left car for a week, it was supposed to be done in two or three days. After a week they ask for another day. And very poor commu Most recent poor. We left car for a week, it was supposed to be done in two or three days. After a week they ask for another day. And very poor communication all along. I had to call every time for an update. More
by Tom
Employees Worked With
October 10, 2025
Great service, caring about what I wanted and addressing my needs to get to a final purchase. Easy and seamless. my needs to get to a final purchase. Easy and seamless. More
by Cgarci
October 09, 2025
It appears your mechanic is a liar I was told the engine and the whole fuel system would need to be replaced. And there were metal shavings throughout the fuel system and engine. None of that was true. Co and the whole fuel system would need to be replaced. And there were metal shavings throughout the fuel system and engine. None of that was true. Cost to fix? $53,134.35. That sounds really bad doesn’t it. Good thing there are other options. One shop I’ve used in the past with very good luck I had my car towed to and inspected and repaired for $1000. Instead of $53,134. Just cleaned the fuel system and emptied and cleaned the fuel tank. So, no, I will not recommend your shop ever again. More
by ONEMBZ
Employees Worked With
October 08, 2025
John made our car buying experience the best we’ve ever had. We would recommend him to anyone wanting to by a Mercedes. had. We would recommend him to anyone wanting to by a Mercedes. More
by LORRIEGARRISON
Employees Worked With
October 08, 2025
They were friendly and attentive. Work was great and timely. Would use this dealership again if I were in the Portland area and needed service on my GLB. Work was great and timely. Would use this dealership again if I were in the Portland area and needed service on my GLB. More
by Susan
Employees Worked With
