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Mercedes-Benz of Portland
Portland, OR
2,498 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,498 reviews
April 30, 2025
Brought car in to be inspected after hitting a couple of potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to see women service representatives. I hope you pay them the same as your male representatives. More
by DIANEBACON96
Employees Worked With
Madison
April 28, 2025
Prompt, responsive, professional and courteous - thank you Mylee you did a fantastic job - love the truck! you Mylee you did a fantastic job - love the truck! More
by WEWHOUSTON
Verified CustomerEmployees Worked With
April 20, 2025
Jontae is young, vibrant, professional and knowledgeable. I bought two cars from him days apart. I bought two cars from him days apart. More
by LEAH.LEONE
April 12, 2025
Awesome people, easy to work with, fast and prompt simple service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. More
by JUANSORIA
Employees Worked With
Other Employees :
Nick Kalantari, Brad Seaman
April 12, 2025
I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was told the service would take about 3–4 hours, which was reasonable. However, the waiting area was disappointing—the fridge was nearly empty, with only a few cans of Sprite left. It’s a small detail, but considering this is a Mercedes-Benz dealership, I expected better. Since I didn’t want to wait around, I Ubered home after Maurice assured me he’d call when my car was ready. But after four hours with no call, I decided to check in myself. Getting through to the service department was a hassle—no one answered, and my calls kept going to a recorded message. I had to call three times before someone finally picked up. Unfortunately, instead of trying to help, she insisted that only my assigned service advisor could provide an update. Rather than checking herself, she just transferred me to Maurice’s voicemail. At that point, I decided to just head to the dealership in person. My Mercedes app was already showing that the hood had been closed and the maintenance interval had been reset, so I figured the car was done. When I arrived, Maurice immediately recognized me, apologized, and explained how busy he was, showing me the stack of invoices he was handling. I don’t have an issue with Maurice—he was clearly doing his best. But it felt like the service department was either understaffed or just poorly managed. And the way my call was handled was frustrating—instead of helping, the woman I spoke to just passed me off to voicemail. Honestly, I’ve had much better experiences at my Toyota dealership, which is disappointing given the difference in brand expectations. I hope they improve their communication and customer service because each visit seems to be getting worse. More
by K.H
Employees Worked With
April 09, 2025
First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More
by Matthew
Employees Worked With
Other Employees :
Rebecca is the advisor
April 08, 2025
It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More
by kp
Employees Worked With
April 07, 2025
We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More
by BARRY39
Employees Worked With
