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Mercedes-Benz of Portland
Portland, OR
2,414 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,414 reviews
December 19, 2024
Scheduled appt online to replace tires on GLE, 2 weeks before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy, no apologies, no customer service. More
by NONE23
Verified CustomerEmployees Worked With
Don't recall
December 19, 2024
Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More
by NOEMAIL_6669088
Employees Worked With
December 12, 2024
Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More
by Ed
December 10, 2024
Could not be more impressed with their excellent customer service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. More
by verdin.alejandra
Employees Worked With
December 04, 2024
Failed to accurately reflect cars completion status in their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system reflected the correct status. Also, Lyft gps is still taking me to wrong work location. It is a Lyft issue but since it is a ride provided by the dealer, the dealer needs to pressure Lyft to fix it. More
by JOSHUA.PHILLIPS0
Employees Worked With
December 03, 2024
I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More
by NOEMAIL_6669421
December 02, 2024
Thought he was very engaged and transparent in my vehicles service. Easy to work with. vehicles service. Easy to work with. More
by LEO.CONNOLLY
Employees Worked With
November 28, 2024
Andy Acevedo lied to me that my new car been in an accident to my face. Most disrespectful service advisor ever. accident to my face. Most disrespectful service advisor ever. More
by Mariah Zimmerman
Employees Worked With
November 25, 2024
Great as always. I been a customer for past 20 years. The service been great every single time I been a customer for past 20 years. The service been great every single time More
by MIR_FAHIM
Employees Worked With
November 24, 2024
Not sure who Michael Graham is. Samuel Kim was our sales guy. We loved him. He was very kind and helpful. Samuel Kim was our sales guy. We loved him. He was very kind and helpful. More
by JEFFBANCROFT
