Mercedes-Benz of Portland

Awesome people, easy to work with, fast and prompt simple service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. More

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More

We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More

Great experience! I would definitely buy another car from them. My salesperson was very knowledgeable and helpful! I would definitely buy another car from them. My salesperson was very knowledgeable and helpful! More

Salesperson was ok. F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tri F&I guy was atrocious. Front desk - about average. Was stuck in their elevator for about 2 hrs, manager apologized and dealership 1hr later still tried to fleece me. Luckily, I spent time in my earlier life in the car business. More

It is a good dealership. I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the c I just don't like where it is. In downtown Portland. I miss getting a loaner car from them, which made it alot easier to get back and forth if the car was there over night. More

Great service, friendly people. No pushy salesman. This is my second purchase with John. Recommend everyone who is looking for a Mercedes. No pushy salesman. This is my second purchase with John. Recommend everyone who is looking for a Mercedes. More

Horrible experience. I purchased a used vehicle that was nearly brand new from Mercedes Benz of Portland. I test drove it then called a few days later and was told the pr I purchased a used vehicle that was nearly brand new from Mercedes Benz of Portland. I test drove it then called a few days later and was told the price is the listed price. I came in the next day at it was $2k higher than the listed price for an added paint protection and security feature that were never mentioned. I still purchase the car. Drive it home and it leaves a large oil stain in my driveway. Next day they send the car to the manufacturer for the repair under warranty. I get the car back 3 weeks later, Mercedes dealer was zero help. I then notice the hood is slightly misaligned. At this point I’ve only had the car in my possession for 1.5 days. I call Mercedes and two days later they tell me they won’t fix it. Lesson learned. You would probably get better service and help from a dealer on 82nd Ave. More