Mercedes-Benz of Plano - Service Center

Jennifer Collins has been my advisor for the last year and let tell you she has been amazing! She and the service team take amazing care of our vehicles whenever we need service. The valet service helps c and let tell you she has been amazing! She and the service team take amazing care of our vehicles whenever we need service. The valet service helps considering COVID19 impacts and those folks do a great job of getting our vehicles to and from the dealership with no issues. Jennifer simplifies things by communicating via text and email which makes things so simple consider the work from home posture I am in. More

Mark Cobb is efficient and customer oriented. He reviewed what was needed and what had been done and assured the work was done. He kept me informed. what was needed and what had been done and assured the work was done. He kept me informed. More

Professional and extremely efficient while also delivering dependable care I can always depend on this dealership to receive the best quality and be treated with great respect delivering dependable care I can always depend on this dealership to receive the best quality and be treated with great respect More

Had loner ready for me. No waiting! Helped me with small issues I was having with the connection of my phone with the car. Even took care of my inspection! I love this place!! issues I was having with the connection of my phone with the car. Even took care of my inspection! I love this place!! More

long wait times on the service drive. Unable to diagnose issues without me be present. Work order receipts incorrect. Lack of thoroughness of diagnosis and inspection for additional issues. Repeated attem issues without me be present. Work order receipts incorrect. Lack of thoroughness of diagnosis and inspection for additional issues. Repeated attempts to fix same issues. Poor communication from services reps. Constant change in service rep leading to poor communication. More

Really good service, as always, from Mercedes Benz of Plano. My Service Advisor, Matt Workman greeted me in the breezeway, explained what would be done and the approximate cost--which was not cheap beca Plano. My Service Advisor, Matt Workman greeted me in the breezeway, explained what would be done and the approximate cost--which was not cheap because it was the B-level service. Several hours later, Matt called to tell me that my car was ready for pick-up. What I really like about Matt is that he didn't try to sell me any "bells & whistles." He told me only what would be advisable but in general, treated this as a routine, yearly service, which it was. I trust both Matt and M-B-Plano because of that. More

I had just received a 2021 E450 convertible. The emblem for the 180 back up camera was doing things my previous cars had not done. My salesman Taylor and the service advisor Z went to great lengths to test for the 180 back up camera was doing things my previous cars had not done. My salesman Taylor and the service advisor Z went to great lengths to test my car, reproduce the condition, and then spend time finding out if that was something that the 2021 cars with my type of back up camera were doing. I appreciated how much they wanted to figure out this issue and get back to me with an answer. They made me feel like my concerns really mattered and to me that is great service. More

My service advisor Ali was very helpful. Great customer service with professional attitude. I made an appointment 30 minutes prior to my arrival and was able to get a loaner within 5 minutes of my arrival. service with professional attitude. I made an appointment 30 minutes prior to my arrival and was able to get a loaner within 5 minutes of my arrival. More

Chad is a wonderful service rep. I will continue buying from Park Place, because of the service department. Great to live in Texas. Love my car from Park Place, because of the service department. Great to live in Texas. Love my car More

Mercedes Benz of Plano is a stellar dealership across the board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) More