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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews

1,377 Reviews of Mercedes-Benz of Plano - Service Center

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June 09, 2021

xxxx hole,criminals don’t deserve to care Mercedes logo,they will intentionally destroy your vehicle so they can make more money that is crime!!! More

by dragancess@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
Jun 12, 2021 -

Mercedes-Benz of Plano responded

Dragancess, we apologize that you had such a negative experience.We want to improve on your future visits. We would love to hear from you at social@MBPlano.com with details regarding what happened during your appointment and how we may better serve you moving forward. We'd look forward to provoding improved experiences moving forward. Talk soon. Best wishes.

June 07, 2021

I was very impressed,keep the good works going. I came for air bag change and they were so friendly and got it done in a short time. More

by Onwa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Ashrafi
Jun 08, 2021 -

Mercedes-Benz of Plano responded

Onwa, thanks for your kind note regarding efficient service on your airbag. Thank you for your kind words and mention of working with Eddie! See you next time. Thanks again!

May 31, 2021

Always a great experience. Chad in service and Dana in sales are the consummate professionals and outstanding at taking the utmost and best care of their clients. More

by R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Bunton
Jun 01, 2021 -

Mercedes-Benz of Plano responded

R, we appreciate your 5-stars and mention of Chad and Dana in service and sales! Thank you for taking a moment to share praise. See you next time. Thanks again!

May 31, 2021

As usual excellent service, polite and easy to get an appointment. Always keep me informed of the status of my vehicle and always a smooth and easy close out. More

by Lamartrussell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolison
Jun 01, 2021 -

Mercedes-Benz of Plano responded

Lamartrussell, we appreciate your 5-stars and tag of working with Stephen. Thank you for taking a moment to share praise. See you next time. Thanks again!

May 25, 2021

Mercedes Benz of Plano has always been a stellar, reliable and very client-oriented dealership throughout my years of doing business with them. I purchased my car there and have gone for routine main More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary, Service Advisor
May 26, 2021 -

Mercedes-Benz of Plano responded

Tessaharrington143, thanks for your endorsement of your experiences with us over the years. We appreciate your business and pleased to hear your sister has joined the MBP family as well! Thank you very much for taking time to share feedback. See you next time! Best wishes!

May 17, 2021

My service guy is Chad. He consistently treats me like I’m an old friend. He’s kind. He’s honest and he demonstrates SERVICE in customer service when others no longer understand or value the aspect of s More

by dgb1311@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad- Service Center
May 18, 2021 -

Mercedes-Benz of Plano responded

dgb1311@yahoo.com, thank you for sharing 5-stars and noting your experience with Chad in service! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

May 12, 2021

Chuck Pullen, our representative, was outstanding in every way. Truly an asset to Mercedes-Benz of Plano!!! He was very professional, knowledgeable, and empathetic to our dilemma....., More

by jekiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Pullen Service Manager
May 13, 2021 -

Mercedes-Benz of Plano responded

jekiss, we appreciate your 5-stars and mention of working with Chuck! Thank you for taking a moment to share praise regarding your experiences with him. See you next time. Thanks again!

May 03, 2021

Timely manner, very courteous, friendly, attentive, knowledgeable staff who made us feel welcome. Very professional and helpful. We were offered refreshments as we waited to be taken home. More

by Aseret3952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Williams
May 04, 2021 -

Mercedes-Benz of Plano responded

Aseret3952, thank you for sharing kind words regarding your experience working with Glenn! We appreciate your kind mention of the timely, courteous, friendly and attentive service you received. Let us know when we may serve you additionally. Thanks again!

April 27, 2021

This was my first visit to Mercedes Benz of Plano to (first)service my pre-owned car but I’m really disappointed with the service they provided me. I was expecting better service but did not fix any iss More

by Mouzam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay was my assignment tech for service., Alexandro Alvarez
Apr 27, 2021 -

Mercedes-Benz of Plano responded

Mouzam, we apologize that your recent service experience did not leave you with a positive impression. We understand that our team was unable to duplicate the concern while the vehicle was on site. We passed your note to our Service Director, Stephen Rand who would be happy to have you come back in and ride along with a shop foreman to see if we can duplicate the issue together. You may reach Stephen directly at srand@mbplano.com when you are ready to schedule it. Additionally, we wanted to check and see if tagging “Alexandro Alvarez” was a mistake or if you intended to tag him as part of your recent experience. Alexandro, who is on the sales team, saw the review and was concerned, noting that he had not been part of your recent visit. If it was accidental, we would greatly appreciate it if you could update your tags to include the folks in service you worked with. Talk soon. Best wishes!

Apr 27, 2021 -

Mouzam responded

Alexandro was sales representative when I was looking to purchase the vehicle but nothing wrong with him. My total frustration is on servicing team. Walmart does better service than Mercedes Benz of Plano. They really disappointed me when my car is in warranty. This is my first Mercedes Benz I was so happy to drive. Soon I started sensing bumps and even little stone piece feels like mountain to me now. “Toyota Camry” gives me better feel than Benz. I got for servicing so that they will fix any shocks(what so ever)issue is but I feel worst after service. If Mercedes Benz of Plano wants me to get the car again I will drop it it’s still under warranty.

May 11, 2021 -

Mercedes-Benz of Plano responded

Mouzam, our team heard from Stephen Rand this AM that you stopped back in and the issues with your vehicle have since been resolved. We wanted to confirm that there were no additional outstanding issues and nothing else can do to better serve you. We're standing by to assist and yearn to earn your trust and a better rating, Best wishes!

April 26, 2021

Ben Mitchel was great. Professional, communicated well through my service. Vehical was on time and at the price quoted. Extremely satisfied! I will be back More

by Sslocum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mitchel
Apr 27, 2021 -

Mercedes-Benz of Plano responded

Sslocum, thank you for your endorsement of working with Ben! We sure appreciate your kind words and look forward to the next opportunities to serve you! Let us know when we may assist you next. Thanks again!

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