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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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June 21, 2021

Great service! Service advisor Chad always does a great job. Very professional. I am a customer of his for many years. Very happy with his service. More

by milakoller35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 22, 2021 -

Mercedes-Benz of Plano responded

milakoller35, we appreciate your 5-stars and mention of working with Chad. Thank you for taking a moment to share praise and mention many years of great experiences. See you next time. Thanks again!

June 11, 2021

Great facility with fantastic advisors. John went beyond to make sure we were happy. This is first time we’ve been to the dealership since we just moved from Arizona. We will continue to use this facility f More

by Environut.jk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sephens
Jun 12, 2021 -

Mercedes-Benz of Plano responded

Environut.jk, welcome to NTX! Thank you for sharing 5-star praise and mention of working with John! We love hearing you enjoyed the facility and appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

June 09, 2021

xxxx hole,criminals don’t deserve to care Mercedes logo,they will intentionally destroy your vehicle so they can make more money that is crime!!! More

by dragancess@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
Jun 12, 2021 -

Mercedes-Benz of Plano responded

Dragancess, we apologize that you had such a negative experience.We want to improve on your future visits. We would love to hear from you at social@MBPlano.com with details regarding what happened during your appointment and how we may better serve you moving forward. We'd look forward to provoding improved experiences moving forward. Talk soon. Best wishes.

June 07, 2021

I was very impressed,keep the good works going. I came for air bag change and they were so friendly and got it done in a short time. More

by Onwa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Ashrafi
Jun 08, 2021 -

Mercedes-Benz of Plano responded

Onwa, thanks for your kind note regarding efficient service on your airbag. Thank you for your kind words and mention of working with Eddie! See you next time. Thanks again!

May 31, 2021

As usual excellent service, polite and easy to get an appointment. Always keep me informed of the status of my vehicle and always a smooth and easy close out. More

by Lamartrussell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolison
Jun 01, 2021 -

Mercedes-Benz of Plano responded

Lamartrussell, we appreciate your 5-stars and tag of working with Stephen. Thank you for taking a moment to share praise. See you next time. Thanks again!

May 31, 2021

Always a great experience. Chad in service and Dana in sales are the consummate professionals and outstanding at taking the utmost and best care of their clients. More

by R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Bunton
Jun 01, 2021 -

Mercedes-Benz of Plano responded

R, we appreciate your 5-stars and mention of Chad and Dana in service and sales! Thank you for taking a moment to share praise. See you next time. Thanks again!

May 25, 2021

Mercedes Benz of Plano has always been a stellar, reliable and very client-oriented dealership throughout my years of doing business with them. I purchased my car there and have gone for routine main More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary, Service Advisor
May 26, 2021 -

Mercedes-Benz of Plano responded

Tessaharrington143, thanks for your endorsement of your experiences with us over the years. We appreciate your business and pleased to hear your sister has joined the MBP family as well! Thank you very much for taking time to share feedback. See you next time! Best wishes!

May 17, 2021

My service guy is Chad. He consistently treats me like I’m an old friend. He’s kind. He’s honest and he demonstrates SERVICE in customer service when others no longer understand or value the aspect of s More

by dgb1311@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad- Service Center
May 18, 2021 -

Mercedes-Benz of Plano responded

dgb1311@yahoo.com, thank you for sharing 5-stars and noting your experience with Chad in service! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

May 12, 2021

Chuck Pullen, our representative, was outstanding in every way. Truly an asset to Mercedes-Benz of Plano!!! He was very professional, knowledgeable, and empathetic to our dilemma....., More

by jekiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Pullen Service Manager
May 13, 2021 -

Mercedes-Benz of Plano responded

jekiss, we appreciate your 5-stars and mention of working with Chuck! Thank you for taking a moment to share praise regarding your experiences with him. See you next time. Thanks again!

May 03, 2021

Timely manner, very courteous, friendly, attentive, knowledgeable staff who made us feel welcome. Very professional and helpful. We were offered refreshments as we waited to be taken home. More

by Aseret3952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Williams
May 04, 2021 -

Mercedes-Benz of Plano responded

Aseret3952, thank you for sharing kind words regarding your experience working with Glenn! We appreciate your kind mention of the timely, courteous, friendly and attentive service you received. Let us know when we may serve you additionally. Thanks again!

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