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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews
Call Service Center (972) 599-0909

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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July 24, 2022

Aly Lallani was very helpful and resolved the problem in a timely manner and kept me updated on the car. Thank you to Aly. More

by Shakup110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alykhan Lallani
Report | Print
Jul 24, 2022 -

Mercedes-Benz of Plano responded

Shakup110, thank you for your 5-stars! We're happy to hear Aly Lallani was helpful and resolved the problem in a timely manner! We look forward to serving you again in the future. Thanks again!

July 24, 2022

Always provides excellent customer service. Would recommend anyone I know to use MB of Plano for their service needs. More

by DO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Plano responded

DO, thank you for your 5-stars! We're happy to hear our team provides excellent customer service and earned your recommendation! We look forward to serving you again in the future. Take care!

July 22, 2022

My advisor JOHN BERRY deserves a raise for his hard work considering the lack of employees present durning visit and learning the new system/ updated software. He ran back n forth in the hot summer heat to More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Jp, thanks for sharing 5-stars! We're glad to hear John Berry worked hard to get the job done! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 22, 2022

Wonderful service and exceptional service management team. Great communication & attention to detail to ensure all problems are fixed. More

by Kellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Kellie, thanks for sharing 5-stars! We're happy to hear our team provided wonderful service and great communication! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 22, 2022

Manny Rodriguez is great. Always takes care of me. Great customer service very friendly and knowledgeable. More

by Ash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Ash, thanks for sharing 5-stars! We're happy to hear Manny Rodriguez is great and always takes care of you! We appreciate your endorsement and look forward to serving you additionally next time. Take care!

July 21, 2022

Yes Aly was super great and professional he got in me and I'm such short notice I explained to him what was wrong with my car and he got it done in a timely manner I would definitely recommend working with h More

by Delisia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALY LALANI
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Delisia, thanks for sharing 5-stars! We're happy to hear Aly was super great and professional! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 20, 2022

My wife had to wait 35 minutes for the car. Was not washed.. not your normal standard of customer service. More

by xav8or14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quinby
Report | Print
Jul 20, 2022 -

Mercedes-Benz of Plano responded

xav8or14, we apologize that your wife had to wait for her vehicle after service and appreciate you letting us know. We will be passing your feedback along to our leadership team and look forward to an opportunity to better serve your family moving forward. Thank you for your business and your note. Best wishes.

Jul 20, 2022 -

xav8or14 responded

Unfortunately you picked the wrong woman to upset. She is soured on you operation

July 20, 2022

I was kept informed of the progress on my car and the staff was very attentive. More

by jagbibb12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Jul 21, 2022 -

Mercedes-Benz of Plano responded

jagbibb12, thanks for sharing 5-stars! We're glad to hear our team was attentive and kept you informed! We appreciate your endorsement and look forward to serving you additionally next time. Best wishes!

July 20, 2022

Quick check in and out. Spacious waiting area with great amenities (children play area and small private cubicles if remote work is needed). Friendly staff. More

by AMRO A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leduc
Report | Print
Jul 21, 2022 -

Mercedes-Benz of Plano responded

AMRO, thanks for sharing 5-stars! We're happy to hear our staff was friendly and check in/out was quick! We appreciate your endorsement and look forward to serving you additionally next time. Take care!

July 20, 2022

Very good customer service. Highly recommend with a 5 STAR rating. Eli was outstanding .W More

by Carolyn.renee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Jul 20, 2022 -

Mercedes-Benz of Plano responded

Carolyn, thanks for sharing 5-stars! We're glad to hear Eli and the rest of our team provide good customer service and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally next time. Best wishes!

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