Mercedes-Benz of Plano - Service Center

AWESOME PROMPT EXCELLENT service experience! This is a “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor w “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor was so attentive to me; actually, everyone I encountered!!! “100% Satisfied Customer!” More

My service advisor Stephen takes good care of me. I can always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never le always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never lease from Plano again. The salesman and dealership in Dallas was and is wonderful! More

This dealership is friendly, fast , and efficient. I appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. More

I was greeted well . They provided shuttle service so I did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . More

Benny and the MB Plano team are phenomenal. Never before have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. More

Marc Henley was extremely helpful from the time we left our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! More

The service is excellent from start to finish. From the greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great an greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great and it was also very reasonably priced. More

Called 4 different times and i was on hold over 15 min each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just h each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just high brand with a lousy customer service. Never again going back to this location. More

They provided fast and fantastic service! They were very kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. More

Mercedes service The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another pro The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another problem was found and the battery replaced under warranty. More